Call Center Appointment Setter

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Our Vision: "We aspire to be the trusted partner in every homeowner's journey towards a safer, more beautiful, and energy-efficient living space. With a steadfast commitment to excellence, we strive to leave a legacy of transformed homes and delighted families, forever woven into the fabric of our communities".

Renewal by Andersen is a High-End Window and Door Replacement Company - the Elite Product in the Industry. We offer our customers a signature service experience unlike any other. Because our product is the top of the line, (think the Ritz Carlton or Mercedes-Benz), our customers have high expectations that we must meet or exceed. Our goal is to delight our customers throughout the process and every member of our team should strive to do their best to provide this type of experience for our homeowners. - Check out this video to see who we are!

Are you a skilled communicator with a knack for converting leads into satisfied customers? Join our team as a Call Center Agent specializing in window and door sales! We're seeking dynamic individuals to engage with potential customers, enticing their interest in scheduling complimentary consultations for window and door pricing. We're looking for motivated individuals passionate about sales and customer satisfaction. If you have a strong work ethic, a desire to excel in sales, and enjoy building lasting relationships with customers, this role is perfect for you!

What We Offer:

• An Award-Winning Work Environment - Awarded Top 10 Best Place to Work 3yrs in a row by the Orlando Business Journal and Orlando Sentinel!
• Paid Time Off & Six Paid Holidays
• Health, Dental, Vision, & Life Insurance
• Opportunities for Professional Growth & Advancement
• Hourly Rate: $16hr + Weekly Performance Bonuses (Weekly Pay!)
• Schedule: Monday - Friday (Full Time) & Weekend Availability Required

Responsibilities:

• Making outbound calls following up on homeowners' inquiries
• Scheduling and confirming appointments
• Taking inbound calls for customer service-related questions and marketing leads
• Providing outstanding customer service
• Handling an average of 150 calls per day

Requirements

• High School Diploma or Equivalent
• At least 2yrs of Call Center/Customer Service Experience
• Prior Experience with High Volume of Inbound & Outbound Calls
• Familiarity with Dual Computer Screens
• Must have reliable transportation
• Must be able to type at least 30 WPM

**This Company Participates in E-Verify**

Our Company Culture is one that strives to provide an exceptional employee experience that leads the way to delighted customers. We encourage our employees to achieve their personal and professional goals. Our continuous success is the result of our inclusive, collaborative, and positive environment .

Renewal by Andersen® careers offer unrivaled opportunity! Our employees bring to life our key core values: integrity, alignment, achievement, balance and commitment. If these values are also important to you, we want you on our team!

We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Every weekend
• Monday to Friday

Work setting:

• Call center
• In-person
• Office

People with a criminal record are encouraged to apply

Application Question(s):

• Are you able to reliably commute to the office? (This is not a remote position).

Education:

• High school or equivalent (Preferred)

Experience:

• Home Improvement Industry: 2 years (Preferred)
• Customer Service / Call Center: 2 years (Preferred)
• Appointment Scheduling: 2 years (Preferred)
• Inbound & Outbound Calls: 2 years (Preferred)

Ability to Commute:

• Orlando, FL 32810 (Preferred)

Ability to Relocate:

• Orlando, FL 32810: Relocate before starting work (Required)

Work Location: In person