Customer Service Representative - LPG - Pulmonology - HealthPark Commons

Location: LPG Pulmonology HealthPark Commons -16420 HealthPark Common Drive Fort Myers FL 33908

Department: LPG Pulmonology HP (Based)

Work Type: Full Time

Shift: Shift 1/8:00:00AM to 4:30:00PM

Minimum to Midpoint Pay Rate: $20.00 - $23.50 / hour

Summary

Lee Health is seeking a Customer Service Representative (CSR) to join our Pulmonology team at HealthPark Commons. This is an excellent opportunity for a customer-focused professional who enjoys working in a healthcare environment and providing a positive experience for patients and families.

The CSR serves as an important first point of contact for patients and supports the daily administrative operations of the practice.

Important Pay Information for External Candidates

Please read before applying:

Lee Health intentionally pays above market for entry-level roles such as this one. As a result, ALL external candidates will start at $20.00/hour.

Please only apply if $20.00/hour meets your compensation needs. There is no flexibility to increase the starting rate for external candidates for this position.

What We Offer

Lee Health provides a comprehensive benefits package designed to support you and your family, including:

• Medical, Dental and Vision insurance
• Paid Time Off (PTO)
• Paid holidays
• Retirement plan with up to a 5% employer match
• Tuition reimbursement after one year of employment
• Flexible Spending Accounts (FSA)
• Health Savings Account (HSA) options
• Employee Assistance Program
• Opportunities for career growth and advancement within Lee Health
• Comprehensive benefits designed to support your health, financial well-being and professional development

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers