Dental Call Center Representative
- Full-Time Patient Service Support Coordinator (Call Center)
- Sage Dental Support Center is located in Boca Raton, FL
- 2-week training program provided
- Benefits such as Medical Insurance, 401(k), Vision, PTO, and more!
- Growth opportunity
- Competitive base pay
- Must be able to handle high volume inbound and/or outbound calls
- Listen to potential new or existing patients and understand the reason for their call, address all questions or guide them to the proper contact, and provide accurate and efficient responses
- Schedule appointments by obtaining all pertinent details and maintaining accuracy in data entry (Dentrix/Dolphin)
- Utilize scripts and tools appropriately
- Collect the insurance information from patients, if applicable, and make the proper notations on the schedule
- Diffuse difficult calls or seek assistance when necessary
- Offer marketing promotions and educate the appropriate calls on our in-house discount program
- Receive and promptly respond to real-time customer queries via webchat
- Ability to document issues and resolutions
- Provide exceptional customer service
- Meet daily, weekly, and monthly department goals set forth by management
- Take part in training and other learning opportunities to expand knowledge for individual growth and company initiatives
- Adhere to all company policies and procedures, and abide by HIPAA regulations
- Ability to successfully relate to and communicate with team members and patients
- Strong team player willing to take direction, initiate business activities and work with management staff and peers
- Self-starter able to work with minimal supervision/direction and ability to multitask
- Professional demeanor and presentation
- Strong and effective written communication skills
- Creative thinker using sound judgment in workload coordination and technical matters
- Ability to organize work effectively and establish priorities
- Candidates who are fluent in Spanish is a plus
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