Mobile Device and Content Management - Systems Administrator

Public Trust: None

Requisition Type: Regular

Your Impact

Own your opportunity to support our nation's defense. Make an impact by connecting and securing critical operations across the globe, keeping our country safe and secure.

Job Description

GDIT/ARMA-Global is currently pursuing a qualified candidate to serve as a Systems Administrator Principal supporting the sustainment of critical technologies for our customers.

Company Overview

GDIT/ARMA‑Global is a full‑service integrator delivering a wide range of Information Technology services to Government and Commercial clients. We bring extensive experience in overseeing the design, implementation, execution, and sustainment of domestic and international programs, emphasizing no‑fail mission support. GDIT/ARMA‑Global prides itself on providing creative solutions to client challenges through talent and expertise committed to customer success.

Location

Onsite - Mary Esther, FL

Responsibilities

As a Systems Administrator Principal, you will support customer mission objectives by delivering resilient sustainment services, contributing to organizational Development & Engineering efforts, and enhancing enterprise‑level MDM/MCM capabilities. The ideal candidate is passionate about technology and outstanding customer service. This role directly supports Mobile Device Management (MDM) and Mobile Content Management (MCM) services, providing device provisioning, profile management, and administration of global mobile enterprise services.

You'll be critical to executing solutions in support of customer outcomes. Specifically, you'll be:

• Staying current on new technology platforms, software, tools, and capabilities that improve efficiency and reduce cost while supporting service expansion and customer mission needs

• Supporting project milestones and providing hands‑on technical development, integration, implementation, and sustainment of mobile device services

• Supporting the execution of approved technology strategies and fostering productive partnerships that deliver resilient, highly available mobile management solutions

Role-Specific Knowledge Skills and Abilities:

• Experience and working knowledge of information systems, applications, and enterprise IT ecosystems

Expert knowledge of Mobile Device Management platforms (e.g., MobileIron, AirWatch/Workspace ONE), including policy management, device configuration, lifecycle management, and administrative console usage

• Excellent communication skills

• Patience and professionalism when working with customers of varying technical proficiency

• Ability to provide technical guidance and leadership and to promote continuous learning that benefits program success

• Commitment to delivering resilient, reliable, and cost‑effective solutions that meet end‑user and mission requirements

• Familiarity with DoWAF 2.0 architectures, mobile device features, enterprise mobility policies, and end‑user use cases

Additional duties include:

• Perform a full spectrum of duties supporting enterprise mobile devices in a large‑scale environment

• Work as part of a team delivering MDM and MCM services

• Maintain configuration management of approved device baselines using MDM/MCM tool suites

• Ensure mobile device security by administering settings and controls within MDM platforms

• Maintain device and software inventories and ensure licensing compliance using automated MDM tools

• Provide Tier‑2 technical support for user issues and escalate to Tier‑3 when required

• Interact professionally with customers to resolve support issues

• Maintain procedures, checklists, and documentation related to MDM/MCM service delivery

• Provide 24/7 on‑call support as needed

• Support end‑user device software installation, configuration, and administrative tasks

• Provide recommendations for technology enhancements and MDM platform upgrades

• Participate in daily operations and serve as a backup for peers when required

• Document the enterprise mobile device environment and create related artifacts supporting customer objectives

Security Requirements

• Must have a SECRET clearance with the ability to obtain an SCI (TS/SCI)

Physical Demands

• Lift over 35 LBS

Work Environment

• Work is primarily performed in an administrative office environment

Education, Certification and Experience Requirements

• BS in a related technical discipline or equivalent related experience plus required experience

• 5+ years of combined DoD and/or Commercial industry IT service experience

• At least 2+ years’ experience using MDM platforms (e.g., Mobile Iron, AirWatch/Workspace ONE) for policy, configuration, and device lifecycle management

• 2+ years of recent and relevant experience implementing or sustaining enterprise‑level MDM solutions, with emphasis on iOS or Android device ecosystems

• Certifications;

  • Current 8570.01-M IAM Level II certification Required

  • Amazon Web Services Certified Solutions Architect (Associate or Professional) Desired

#armajobs

Work Requirements

Years of Experience

5 + years of related experience

* may vary based on technical training, certification(s), or degree

Certification

CompTIA Security+ CE | CompTIA - CompTIA

Travel Required

None

Citizenship

U.S. Citizenship Required