Community Engagement Officer

Job Description

Job Description

About BrightStar

As a member of BrightStar Credit Union, you'll join a dynamic, purpose-driven organization with a culture that focuses on its employees and members. We offer excellent benefits, advanced opportunities, and exceptional training. Founded in 1946 as a community-based credit union focusing on educators, we expanded to serve 23 counties across Florida. As a Trusted Advisor, BrightStar offers a diverse range of financial services and opportunities. BrightStar Credit Union is committed to creating a diverse and inclusive work environment where everyone has a chance to succeed and a sense of belonging. Our work environment is fun, fast-paced, and service-oriented.

What we offer:

• Medical, Dental, and Vision
• 401 (k) Plan with Matching
• Tuition Reimbursement Program
• Supplemental Benefits
• Engagement Area
• Wellness Studio & Gym
• Company Paid Life Insurance
• Health Savings Account with Company Contributions

About the Role:

The Community Engagement Officer is responsible for building trusted community relationships that translate into measurable membership growth, deeper member relationships, and a strong, mission-driven brand presence. This role serves as the credit union's primary ambassador to the community—developing strategic partnerships, expanding field-of-membership awareness, and ensuring community engagement efforts deliver clear business and member outcomes.

Community Partnerships & Outreach:

• Develop and manage strategic relationships with employers, schools, nonprofits, municipalities, and community organizations within the field of membership.
• Identify, establish, and grow SEGs and community partnerships that support sustainable membership and relationship growth.
• Serve as the credit union's visible representative at community events, meetings, and initiatives.

Membership & Relationship Growth:

• Convert community engagement into measurable outcomes, including new members, primary checking relationships, and product adoption.
• Partner with Marketing, Branches, and MSC to ensure effective onboarding and follow-up for community-sourced members.
• Track and analyze conversion results from community activities and adjust strategy accordingly.

Brand, Trust & Mission Alignment:

• Oversee the credit union's employee volunteer program , including planning, coordination, and execution of volunteer activities aligned with organizational values and community priorities.
• Develop and maintain an annual community and employee volunteer calendar , ensuring balanced participation, visibility, and impact throughout the year.
• Partner with leadership and department heads to encourage employee engagement and align volunteer opportunities with strategic initiatives.
• Track, document, and report monthly and annual volunteer activity , including participation rates, volunteer hours, community impact, and outcomes tied to the credit union's mission.
• Strengthening the credit union's brand reputation, trust, and visibility within the community.
• Ensure community initiatives reflect the credit union's mission of people helping people .
• Coordinate employee volunteer programs and community involvement to reinforce culture and purpose.

Strategic Planning & Execution:

• Develop an annual community engagement plan aligned with organizational strategic priorities.
• Evaluate community activities for return on investment and eliminate low-impact efforts.
• Manage community-related budgets, sponsorships, and partnerships with fiscal discipline.

Qualifications:

• Bachelor’s degree in communications, Public Relations, Marketing, or related field, preferred, not required.
• 3+ years of experience in community relations, nonprofit engagement, or CSR.
• Strong interpersonal and communication skills.
• Passion for community service and member-focused values.
• Ability to manage multiple projects and work collaboratively across departments.
• Experience in the financial services or credit union industry.
• Bilingual (Spanish or other language) a plus.

Compliance:

• Every employee must uphold the credit union's compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions within B.S.C.U. will consider awareness of unusual or suspicious activity relevant to the department.
• In addition to any other assigned training courses, online B.S.A. and O.F.A.C. courses must be completed at least annually, as made available by the Training and Compliance Department.
• Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, U.S.A. Patriot Act, O.F.A.C., Fair Lending, and Credit Card Act.

Physical Requirements:

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. Reasonable accommodation may enable individuals with disabilities to perform essential functions. While performing the duties of this Job, the employee is regularly required to sit, use hands to finger, handle, or feel, and talk or hear. The employee is frequently required to walk and reach with hands and arms. The employee must occasionally stand, stoop, kneel, or crouch. The employee may occasionally lift and move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Work Environment:

The work environmental characteristics described here represent those that employees encounter while performing the essential functions of this job. Reasonable accommodations may enable individuals with disabilities to perform essential functions.

BrightStar Credit Union is an Equal Opportunity Employer. BrightStar Credit Union is a Drug-Free Workplace