Back Order Expeditor

Smart, Innovative, and Hard-working? Perfect! We are growing and need the right people with the right mindset. Join our family and find a home where you will enjoy working with your peers, be challenged to work hard, and have some fun in the midst of it all.

We are proud to have been named the National Apartment Association's 2025 Top Employer in the Supplier Category.

Benefits that drive themselves:

• Pay: Based on experience.
• Full Time, Monday-Friday 8am-5pm or 9am-6pm.
• Guaranteed 40 hours per week, hybrid opportunities available upon completion of training, and no weekends!
• We offer full benefits such as medical, dental, vision, life insurance, disability, 401K, 104 hours of paid time off accruals, complimentary gym access, meal prep services, and much more!
• Employee discount program!
• Long-Term Career Opportunities! Many of our leaders started with Chadwell Supply looking for a job, just like you, but found long-term career opportunities at one of our 28 Branches across the Country.
• Named Top 100 Companies in Tampa Bay 2019, 2020, 2021, 2022, 2023, and 2024!

Overview

The Back Order Expeditor evaluates, processes and ships backorder tickets from other locations to fulfill orders placed on backorder by Customer Service or any other ordering platform. The Expeditor manages the bill complete report to ensure timely invoice processing and works closely with warehouse personnel and Branch Managers to expedite shipped orders and utilizes Pacejet for the best cost of shipping.

What you will need:

• Be a minimum of 18 years of age.
• A high school diploma or GED is required.
• Demonstrated customer service skills and focus.
• Be familiar with the use of Microsoft Outlook, Excel and SalesPad.

How you will make an Impact:

• Read and follow all notes on the customer card pertaining to the handling of accounts.
• Handle backorders with credit card pay terms and move them to other branches to be fulfilled.
• Work quickly to provide substitutes for WSL or DISCO items placed on backorder through reporting.
• Use the backorder expediter queue to evaluate the fulfillment of large backorder tickets.
• Communicate directly with the Sales team, managers, and warehouse personnel to process backorder tickets.
• Manage all backorder expeditor and bill complete reports daily.
• Assist with ETA dates and transfer requests made by the Customer Service and Sales teams.
• Participate in Lunch and Learns and all other product knowledge opportunities.
• Acknowledge and answer all emails promptly.

What will set you apart:

• The ability to multi-task as well as have a strong attention to detail required.
• Have a financial aptitude for understanding and facilitating profitable order sales and fulfillment.