Admissions Department Manager

Admissions Department Manager Location Orlando : Description:

Job Summary

At Fun Spot America Theme Parks, we're seeking a dynamic and results-driven Admissions Department Manager with a passion for sales and exceptional guest service. This role requires leadership in driving ticket sales, setting ambitious sales goals, and ensuring the achievement of those targets through effective team management. The ideal candidate will be dedicated to providing every guest with a safe, clean, and unforgettable experience while maximizing revenue generation through ticket sales.

Why Fun Spot

We at Fun Spot America Theme Parks will continually strive to maintain the highest levels of safe, clean, family fun for the most important people on earth, our guests. We operate our values based on the golden rule of treating others the same way that we ourselves want to be treated.

At Fun Spot America Theme Parks, we hold our team members to the highest standards, expecting them to embody the seven principles of Love Works:

Patient - Kind - Trusting - Unselfish - Truthful - Forgiving - Dedicated

Key Objectives

• Collaborate in monthly Department Management Meetings to shape our park's operations and set sales targets aligned with revenue goals.
• Maintain open communication with the Department Lead on sales strategies, reports, and team matters to optimize sales performance.
• Ensure that our ticket operations not only uphold the highest standards of safety, cleanliness, and enjoyment but also prioritize maximizing sales opportunities.
• Foster a culture of accountability for sales targets, appearance standards, safety practices, and exceptional guest service within the Admissions Team.
• Coordinate daily activities and sales goals with on-duty managers to keep operations running smoothly and sales targets on track.
• Manage weekly schedules for the AdmissionsTeam to meet sales objectives effectively, adjusting staffing levels as needed to optimize sales opportunities.
• Develop and oversee sales training and mentoring programs to empower our team members to excel in driving ticket sales.
• Conduct performance appraisals and audits with a focus on sales performance, recognizing achievements and addressing areas for improvement to ensure sales goals are met.
• Deliver exceptional guest service with a sales-focused mindset and train team members to do the same, emphasizing upselling and cross-selling techniques.
• Oversee inventory and cash control with a keen eye on maximizing revenue and maintaining accuracy in sales transactions.
• Ensure proper maintenance and operation of ticket booth equipment and software to facilitate efficient sales transactions.
• Maintain ticket booth signage with an emphasis on promoting sales offers and packages to drive revenue growth.
• Uphold protocols for staff position coverage to ensure seamless operations and optimize sales opportunities during peak times.

Key Areas of Responsibility

Creating Memorable Experiences:

• Inspire our team to provide guests not only with unforgettable experiences but also with opportunities to enhance their visit through value-added sales offerings.

Effective Communication:

• Keep everyone in the loop, from supervisors to subordinates, ensuring smooth operations.
• Complete PA's twice annually for eligible team members.

Building Relationships:

• Foster positive and cooperative relationships within the team and across departments.

Innovative Thinking:

• Encourage creative solutions and contributions to enhance our guest experiences.

Team Development:

• Coach and mentor team members to unlock their full potential.

Strategic Planning:

• Set clear sales goals and plans to prioritize tasks and achieve revenue objectives, with a focus on maximizing sales opportunities.
• Ensure daily that team members understand their work assignments.

Tech Savvy:

• Utilize computer systems and software to streamline operations and improve efficiency.

Team Building:

• Cultivate a culture of trust, respect, and collaboration among team members.

Training and Education:

• Identify learning needs and provide educational opportunities to support team growth.

Guest Engagement:

• Represent Fun Spot to the public, providing information and assistance with enthusiasm while actively promoting sales opportunities.

Resource Management:

• Monitor and control resources to ensure effective and efficient use.

Data Analysis:

• Analyze sales information to make informed decisions and implement strategies to drive sales growth effectively.

Conflict Resolution:

• Handle conflicts and grievances with tact and professionalism.

Expert Consultation:

• Provide expert advice and guidance on technical matters to support organizational goals.

Information Gathering:

• Collect and analyze relevant information to support decision-making.

Interpreting Data:

• Translate data into meaningful insights to drive improvements.

Staffing Excellence:

• Recruit, select, and develop top talent to strengthen our team.

Quality Assessment:

• Evaluate and maintain high standards of sales performance across all aspects of ticket operations.

Record-Keeping:

• Ensure accurate documentation and record-keeping for organizational efficiency.

Resource Estimation:

• Estimate resource needs to effectively plan and execute activities.

Administrative Support:

• Handle administrative tasks to support smooth operations.

Requirements:

Qualifications

• Compliance with Fun Spot America Theme Park's drug-free workplace policy, including consent to pre-employment drug testing and adherence to federal, state, and local laws regarding drug and alcohol use.
• Successfully undergo a comprehensive background check and motor vehicle check when applicable.
• Bachelor's Degree preferred in business administration, hospitality management, or a related field.
• Proven experience in a managerial role, preferably in a customer service-oriented environment such as retail, hospitality, or entertainment.
• Experience working in a theme park or a large-scale event setting is highly advantageous.

Skills

• Exceptional customer service skills to handle guest inquiries, complaints, and issues efficiently and courteously.
• Strong leadership and team management skills to motivate, train, and oversee a team of employees.
• Excellent organizational skills to manage schedules, inventory, and daily operations efficiently.
• Strong verbal and written communication skills for effective interaction with staff, guests, and upper management.
• Ability to quickly and effectively solve problems that arise in a high-pressure environment.
• Proficiency with ticketing systems and point-of-sale (POS) systems, along with basic computer skills (e.g., MS Office).

Physical Requirements

• Ability to lift and carry 50 lbs.
• Visual Acuity
• Tolerance of Temperature Fluctuations

Benefits

• Vacation and Sick Time for eligible positions
• 401K eligibility after 6 months of continuous service with employer match after 1 year of full-time continuous service
• Health, Dental, and Vision after 60 days of continuous full-time service
• Birthday PTO immediately for part-time or full-time positions
• Optional Voluntary Short Term Disability, Long Term Disability, and Life Insurance after 60 days of continuous full-time service
• Attraction discounts
• In-park food and beverage team member discounts
• Employee Assistance Program with BHS
• Discounted Fun Spot America Theme Park admission
• Discounted Fun Spot America Theme Park retail

Compensation Philosophy

Our compensation philosophy is rooted in fairness and equity. We consider candidates' experience, qualifications, and the value they bring to our organization when determining compensation. We are committed to transparency and providing competitive and fair compensation packages.

Equal Opportunity Employer

At Fun Spot America Theme Parks, we embrace diversity, inclusion, and equal opportunity. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status.