Invoicing and Customer Service Rep

Job Description

Job Description

Are you comfortable speaking with people over the phone? Do you have strong problem-solving, time management, and conflict resolution skills? Can you pay attention to the little details? If YES, you could be the full-time Invoicing and Customer Service Rep we need at AAA Forklifts ! Keep reading to learn more about this entry-level position at our Orlando, FL office.

PAY & PERKS

Our Invoicing and Customer Service Rep earns $17.00 - $20.00/hour and is eligible for a performance incentive program . You work a standard 8:00 am - 5:00 pm, Monday - Friday schedule with overtime available. We also offer these benefits:

• Health, dental, and vision
• A 401(k) with a 3.5% match
• Paid time off (PTO)
• 6 paid holidays
• Flexible scheduling

Plus, you can level up your administrative skills and gain valuable office experience in this entry-level position. Don't miss out; apply now!

ARE YOU A GOOD FIT?

Here's what we need from our Invoicing and Customer Service Rep:

• Computer literacy and decent typing skills
• Bilingual communication skills in Spanish and English (spoken and written)
• Solid communication and grammatical skills
• Excellent customer service skills
• Decision-making and problem-solving skills
• Great attitude, positive energy, and a team spirit

The following would be preferred but aren't required:

• Service industry or customer-facing experience
• Experience using QuickBooks

ABOUT US

As the one-stop shop for everything material-handling related, we offer a wide range of services, including repair, maintenance, buying, trading, and selling! It's not just a job here - it's a place where every team member genuinely enjoys coming to work. Our upbeat company culture fosters a supportive environment where we have a good time while understanding the importance of getting the job done right. From day one, we welcome our employees with open arms, emphasizing our commitment to their growth and well-being. With an open-door policy and a focus on being employee-centric, we ensure that everyone's voice is heard and respected!

WE NEED YOU!

You're an important part of our office, speaking with customers over the phone and assisting with vital administrative duties to keep our company successful and growing. As our entry-level Invoicing and Customer Service Rep, you answer questions from clients, direct their phone calls to the correct department, and support smooth overall experiences. Attentive to detail, you resolve billing discrepancies, invoice work orders, prepare basic estimates, schedule forklift deliveries, and handle other duties as assigned. You make sure your work meets industry regulations and company standards, making a positive impact every day!

Do you feel up for the task? If so, apply now by filling out our initial, mobile-friendly application!

Must have the ability to pass a background check and drug screening test.