Operations Manager, Fulfillment

Who We Are

Parenting isn’t picture-perfect. It’s messy, hilarious, exhausting, and life-changing — sometimes all before noon. That’s where we come in.

Founded in 2014 by our CEO Chelsea Hirschhorn, Frida was built to make the raw reality of parenting a little easier to navigate (and a lot less overwhelming). It all started with one legendary snot-sucker — the NoseFrida — and has grown into a 200+ product lineup that supports families through every stage: from fertility and postpartum recovery to baby care and beyond.

We don’t shy away from the stuff no one else wants to talk about — nipple pain, diaper blowouts, or the emotional rollercoaster that comes with keeping a tiny human alive. We call it like it is, solve the problems that actually matter, and build products that help parents feel seen, supported, and totally capable.

You can now find Frida products in 50+ countries and thousands of stores across the U.S., from the biggest national retailers to your neighborhood grocery aisle.

Under Hirschhorn’s leadership, Frida has become a category leader by challenging taboos, championing honesty, and supporting families at every stage of parenthood and beyond, earning acclaim on TIME's 100 Most Influential Companies, TIME Best Inventions, Fast Company Most Innovative Companies and Fast Company Brands That Matter. But the real win? Knowing we’re helping parents everywhere feel a little more human and a little less alone.

How You Will Make an Impact

Frida is seeking a driven and hands-on Operations Manager to support and execute our fulfillment strategy within our Jacksonville operations. Reporting to the Senior Director, North America Fulfillment, this role will lead day-to-day warehouse and 3PL operations, ensuring efficient, accurate, and cost-effective execution across receiving, inventory management, kitting, and shipping functions. The Operations Manager will be responsible for driving operational excellence, meeting KPIs, supporting budget adherence, and leading continuous improvement initiatives. This individual must be comfortable operating in a fast-paced, high-growth, entrepreneurial environment and possess strong leadership, analytical, and problem-solving capabilities.

Responsibilities to include:

Operational Execution & Performance

• Oversee daily 3PL and warehouse floor operations, including receiving, shipping, inventory control, space optimization, and kitting production.
• Ensure operational KPIs are met, including on-time shipment, inventory accuracy, quality, throughput, and cost performance.
• Monitor daily, weekly, and monthly volume forecasts and align labor planning and capacity to meet demand.
• Support the Sr. Director of North American Fulfillment in managing 3PL performance against SLAs and contractual obligations.
• Identify and escalate risks to service levels, capacity, or cost performance.

Inventory & Capacity Management

• Support inventory management across the network, including cycle counts, reconciliation, and root cause analysis of discrepancies.
• Manage throughput capacity, overtime usage, and labor planning to meet service and cost objectives.
• Partner with internal planning teams to ensure fulfillment and kitting operations meet projected demand.

Continuous Improvement & Cost Optimization

• Lead process improvement initiatives using Lean, Six Sigma, or similar methodologies.
• Analyze operational data to identify inefficiencies and recommend cost-saving opportunities.
• Optimize material handling equipment usage and warehouse layout to improve productivity.
• Assist in implementation and adoption of new fulfillment technologies and systems.

Compliance & Quality

• Ensure warehouse operations comply with all relevant company and regulatory requirements, including health & safety, environmental, FDA, OTC, dangerous goods, and import/export standards.
• Maintain strong quality control processes across inbound, storage, and outbound operations.

Cross-Functional Collaboration

• Partner cross-functionally with Sales, Order Management, Product Development, Customer Service, and IT to resolve operational issues and improve customer experience.
• Provide reporting, analysis, and insights to leadership to support data-driven decision-making.
• Support execution of strategic initiatives led by the Director of Fulfillment.

Leadership & Team Development

• Lead, coach, and develop warehouse and 3PL-facing team members.
• Set clear performance expectations and foster accountability.
• Promote a high-performance, safety-first culture within operations.
• Drive employee engagement and professional development within the team.

What You Will Need

• Bachelor’s degree in supply chain, Operations, Business, or related field preferred.
• 5+ years of domestic fulfillment or warehouse operations experience, preferably within a consumer goods or mass retail environment.
• 2–3+ years of supervisory or management experience.
• Experience working with 3PL partners.
• Strong understanding of warehouse operations, throughput management, and cost control.
• Proficient in ERP systems (e.g., NetSuite) and WMS platforms (e.g., SCALE).
• Strong analytical skills with the ability to interpret operational data and drive improvements.
• Effective communicator with strong leadership presence.
• Hands-on leader comfortable operating in a fast-paced environment with limited direction.

Physical Demands

The physical demands described here are representative of those that are to be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is frequently required to walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch. The employee must regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Who You Will Work With

Frida is an organization that values collaboration and community. As the Operations Manager, Fulfillment, you will work closely with 3PL Partner, Supply Chain, Order Processing, and Sourcing.

Why You Will Love Working at Frida

• Robust health benefits including:
• Comprehensive medical, vision, and dental plans
• Employer paid life insurance
• Supplemental insurance options including Accident Insurance, Short-Term Disability and Long-Term Disability
• FSA & HSA
• 401k matching up to 4% with immediate vesting.
• Generous paid time off program including elective PTO days, federal holidays, sick/wellness days, and a birthday floater.
• Flexible paid pregnancy and parental leave.
• Weekly wellness programming designed to maximize personal time and minimize time spent investing in personal care outside of work hours. This includes a variety of programming such as in-office manicures & pedicures, blowouts, massages, and carwash services.
• Dog friendly office - feel free to bring your best buddy with you to work!
• Learning & development opportunities for professional and personal growth
• Company-wide events & outings. Team engagement is at the center of our culture. This ranges from small department-specific teambuilding or informal outings to our annual Fam Jam family carnival that celebrates the people in your life who support you in bringing your best self to work each day. We also host an annual Day of Service to support our local Miami community, and provide a variety of volunteer opportunities throughout the year that support our mission to serve parents and children.
• Exclusive employee product discounts.

EEO

Frida provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected Veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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Agency and Third-Party Submissions

Please note this is a direct search led by Frida. Applications from agencies and other third parties will not be accepted, nor will fees be paid for unsolicited resumes.

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If you receive any suspicious outreach claiming to represent Fridababy LLC, please report it to [email protected] or [email protected]. Your safety and privacy is our priority.