ServiceNow Architect
- Architectural Expertise: 8+ years on the ServiceNow platform, with 3+ years leading technical architecture, integration strategy, and governance across multi-module enterprise deployments.
- ITOM Mastery: Proven track record implementing and optimizing Discovery, Service Mapping, Event Management, and Cloud Visibility within dynamic hybrid environments.
- ISAM / ITAM Proficiencies: Hands-on experience configuring Software Asset Management Professional (SAMP), Hardware Asset Management (HAM), software license reconciliation, and publisher packs.
- AICT & GenAI Implementation: Practical experience deploying Now Assist and configuring AI Control Tower (AICT)to manage AI agent registries, risk policies, token usage, and cross-platform agentic workflows.
- Core Foundation & Data Modeling: Expert knowledge of the Common Service Data Model ( CSDM 4.0+), Service Graph Connectors, and maintaining CMDB health at enterprise scale.
- Integrations & Technical Depth: Advanced proficiency with IntegrationHub, REST APIs, MID Server clusters, and integrating third-party tools (e.g., AWS/Azure, SCCM, Flexera, Dynatrace).
- Certifications (Nice to have): Active ServiceNow System Administrator (CSA) and Application Developer (CAD), plus Implementation Specialist (CIS) credentials in ITOM or SAM (CTA/CMA preferred).
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