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INFORMATION AND REFERRAL AIDE

City of Miami, FL
Miami, FL
INFORMATION AND REFERRAL AIDE Location Miami, FL : Salary $31,200.00 Annually Location City of Miami, FL Job Type Full-Time Job Number 1363-20240205-ORG Department Human Services Opening Date 02/05/2024 Closing Date 2/16/2024 5:00 PM Eastern

Nature of Work

This is routine clerical and/or field work. Work involves engaging homeless individuals on the streets and assisting the Information and Referral Specialist in helping the homeless identify and define their own service needs. An employee in this class is expected to carry out job instructions with minimal supervision.

Essential Functions

Assists the Information and Referral Specialists or other staff members in engaging homeless clients throughout the streets of Miami while distributing information translating documents and gathering routine background data on clients. Assists the Information & Referral Specialists in coordinating and collaborating services with other City Departments, including, but not limited to: Neighborhood Enhancement Team (NET) Offices, the Miami Police Department, Solid Waste, as well as other outside agencies. Assists with developing a network of supportive service resources for referral of clients, continuing on-going research for additional sources, and maintaining on-going evaluation of the services provided. Identifies supportive service resources and makes referrals where appropriate. Assists in developing systems for documenting and reporting all activities and services provided for clients. Collects all necessary and required documentation from sub recipients and enters information into a database management system. Operates and maintains databases to track client's information. Maintains files of information gathered on the various governmental and social service agencies. Reviews the accuracy of documentation to meet the qualifying requirements of the specific programs. Operates mailing, photocopier, and other simple office machines. Performs simple posting work. Takes routine inventories of materials and supplies. Types and fills in forms or form letters with designated information and proofreads various typed and printed material. Places and receives telephone calls; routes calls to others. Serves as receptionist, answering routine inquires and directing calls to the proper person.

Performs related work as required.

Minimum Requirements

A high school diploma or its equivalent and one (1) year ofexperience in customer service. A Valid Driver's License from any state (Equivalent to a State of Florida Class E) may be utilized upon application however, prior to appointment, a State of Florida Driver's License (Class E or higher) must be presented to the Department of Human Resources and must be maintained valid throughout employment in the classification. OR An equivalent combination of education and experience beyond a high school diploma or its equivalent and one (1) year of the required experience. SPECIAL REQUIREMENT: Employees in this classification will be required to work various shifts, to include nights, holidays and weekends.

Documentation Requirements

Applicants, including City of Miami employees, must upload and submit attached copies of the following documents with the employment application. Please be sure to attach all required documents to your employment application each time you apply. Uploaded documents remain in your online profile but they will not attach automatically and you will be deemed ineligible without the proper documentation. ALL DOCUMENTS SUBMITTED MUST BE CLEAR, LEGIBLE, AND IN PROPER FORMAT. THE FOLLOWING DOCUMENTS ARE REQUIRED AT TIME OF APPLICATION AND ARE ACCEPTABLE FORMS OF PROOF:
  • Proof of education in the form of a high school diploma or its equivalent . Foreign diplomas/degrees must be submitted with a credential evaluation report from an approved credential evaluation agency*. Translations of diploma/degrees are not accepted. If degree/diploma does not reflect the academic major on its face, transcripts indicating degree completion must be submitted. Audit/Academic reports are not accepted as substitutions for college transcripts.
  • Copy of valid Driver's License from any state (Equivalent to a State of Florida Class E) may be utilized upon application, however, a State of Florida Driver's License (Class E or higher) is required at time of appointment and must be maintained valid throughout employment.
  • To qualify under the equivalency clause, applicant must provide proof of education in one or more of the following applicable forms: , transcript showing at least 60 college credits, Associate's degree or Bachelor's degree or higher in an unrelated field.
  • Approved Credential Evaluation Agencies :
Credential evaluation reports showing the United States equivalency for academic credentials earned in other countries may be provided by: An accredited four-year college or university in the United States, OR A current member of the National Association of Credential Evaluation Services (NACES), OR A current member of the Association of International Credential Evaluators (AICE), OR A recognized Professional Organization For additional list of approved credential evaluation agencies visit the Florida Department of Education It is the applicant's responsibility to ensure that all required documents submitted with the employment application are in a format that is acceptable, clear and legible for eligibility determination or risk being disqualified. Applicants, including City of Miami employees, must completely detail their work experience on the employment application or risk being disqualified. Resumes are not required and will not be reviewed in place of the employment application. It is the applicant's responsibility to update their online profile with personal data, work experience, education, and certifications, when submitting application(s), failure to do so may result in disqualification. Applicants must provide a valid email address in order to receive notification of eligibility. Veterans Preference: Veterans Preference is awarded in accordance with Florida State Statute 295.07. If veteran's preference is being claimed, it must be indicated on the application form and proper documentation, including all forms DD-214 (Member 4) and the applicable FDVA- Veteran's Preference Certification Form(s) in accordance with rule 55A-7.013 - Documentation of Preference Claim, must be submitted with the employment application. FDVA Certification Forms: Please complete the applicable Veterans' Preference Certification Form(s). Form(s) must be uploaded with your employment application along with acceptable proof of veterans' preference. Form VP1: VETERANS' PREFERENCE CERTIFICATE Form VP2: CURRENT MEMBER OF THE RESERVE CERTIFICATION FORM VP3: UNREMARRIED WIDOW or WIDOWER CERTIFICATE Selection Preference: Selection preference within the same ranking band resulting from an interview process will be granted in the following order: 1) preference eligible veterans, 2) active City of Miami employees, 3) City of Miami residents, 4) all others. OPEN/NON-COMPETITIVE
  • Medical insurance
  • Paid leave
  • Life Insurance
  • Defined benefit pension plan
  • Options for deferred comp, credit union membership, and supplemental life insurance
Posted 2025-10-04

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