FT Room Attendant
- Clean and service bedrooms, bathrooms and associated areas to the standard of cleanliness required by the hotel
- Re-sheet all rooms daily with clean linen, ensuring creases are removed, dust all furniture, fully clean bathrooms, replenish all guest supplies and stationary, vacuum all rooms thoroughly
- Record all serviced rooms on worksheet, report and record any rooms that cannot be serviced
- Ensure that all VIP gifts are replenished daily
- Dispose of all rubbish and dirty linen safely and correctly
- Ensure that all equipment is maintained in a serviceable condition and report faults immediately
- Create and maintain a personal respectful rapport with all guests, deal with their requirements and inquiries
- Handle guest complaints promptly and with thorough follow up, referring to others when necessary
- Follow key signing procedures and take responsibility for assigned keys
- Hand in all lost property immediately and follow hotel lost and found procedure
- Assist in stock and special cleaning projects as required
- All guest property is handled in an efficient and correct manner
- Report any damage to bedding, curtains, blinds and soft furnishings to the Floor Supervisor/Manager
- Report any room that does not require service, "Do Not Disturb" or double locked to Floor Supervisor/Manager
- Report any shortage of linen, supplies or equipment to the Floor Supervisor/Manager
- Comply with Health and Safety hazards and report these at once
- Assist fellow employees to perform similar or related jobs as and when necessary
- Any other reasonable duties as assigned by the supervisor or manager
- We recognize we are in the hospitality industry and that may require us to provide lateral service. We will on occasion call for each individual in the team to on a routine basis perform various related tasks as needed in the spirit of providing exceptional guest service
- Communicate effectively, both verbally and in writing, to provide clear direction to the venue teams.
- Communicate with employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information.
- Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for team and other employees. Interact with other department personnel and venue staff as needed.
- Make decisions and take actions based on previous experience and good judgment, sometimes revising procedures to accommodate unusual situations.
- Health and Safety
- Food Hygiene
- Maintenance
- Emergency Procedures
- Liquor Licensing
- Attend mandatory meetings including divisional meetings, staff meetings, etc.
- Participate in community events and ensure corporate social responsibility goals of the company are met.
- Keep work area clean and organized.
- Complete other duties as assigned by the Department Head.
- Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards.
- Ensure compliance with the company's policies and procedures.
- Assimilate into the company's culture through understanding, supporting and participating in all the company elements. Demonstrate working knowledge of the service standards.
- Regular attendance in conformance with the standards, which may be established by the company from time to time, is essential to the successful performance of this position.
- Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the property.
- High School Diploma or equivalent required
- One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel
- Possess a gracious, friendly, and fun demeanor
- Ability to multitask, work in a fast-paced environment and have a high level attention to detail
- Maintain positive and productive working relationships with other employees and departments
- Ability to work independently and to partner with others to promote an environment of teamwork
- Must be able to stand or walk a minimum eight-hour shift.
- Must be able observant and quick to respond to various situations while also multitasking and handling stressful situations.
- Must be able to twist, tow (push or pull), reach, bend climb and carry objects as necessary.
- Must have excellent communication skills and be able to read, write, speak and understand English.
- Must be able to work inside and outside at all times of the year as needed, based upon business volumes.
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