Senior Manager, Operations and Innovation Integration- Fleet Department

The Senior Manager Operations and Innovation Integration- Fleet Department will serve as a strategic bridge between the operational functions of our fleet sales business and the evolving landscape of innovation and technology (Particularly the DRIVE project). This role is critical in driving efficiency incorporating digital capabilities and fostering collaboration across SET and TMNA to deliver added value to our customers and partners.

This is an onsite role from our Deerfield Beach Florida office.

Responsibilities:

• Develop a deep understanding of the operations teams current duties workflows and challenges.

• Analyze current operational processes to identify opportunities for increased efficiency and scalability.

• Collaborate with IT to implement technological improvements particularly during the DRIVE phase transitioning from Minimum Viable Product (MVP) to future-state solutions.

• Lead the rollout and adoption of digital tools automation platforms and data analytics solutions across the fleet sales organization.

• Build and maintain relationships with our fleet customers operational staff to better understand their needs and pain points.

• Partner with Vehicle Processing Centers (VPCs) including TMNA locations to address process delays and uncover improvement opportunities.

• Work closely with the sales team lead to design and deliver added value components tailored for FMCs licensees and dealers.

• Work with other SET departments and our TMNA partners to find opportunities/process improvements.

Qualifications:

• Proven experience in operations process improvement or technology integration within a sales or logistics environment.

• Must be willing to travel about 20% of the time to meet with strategic business partners.

• Experience with Microsoft Dynamics 365 CE and Power Platform.

• Strong analytical skills with the ability to translate data into actionable insights.

• Excellent communication and collaboration skills across cross-functional teams.

• Familiarity with digital tools automation platforms and data analytics systems.

• Ability to manage multiple projects and drive initiatives from concept to execution.

• Good to have a background in fleet sales automotive operations or customer relationship management

• Experience working with IT teams on product development or system enhancements.

• Exposure to innovation frameworks such as MVP-to-Future State transitions.

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This job description may not be inclusive of all assigned duties responsibilities or aspects of the job described and may be amended at any time at the sole discretion of JM Family. All work arrangements are subject to associate performance business need and manager discretion and may be revised as necessary.

JM FAMILY IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER

JM Family Enterprises Inc. is an Equal Employment Opportunity employer. We are committed to recruiting hiring retaining and promoting qualified associates without regard to age race religion color gender sex (including pregnancy childbirth and related medical conditions) sexual orientation gender identity gender expression mental or physical disability national origin marital status citizenship military status genetic information veteran status or any other characteristic protected by federal state provincial or local law.

DISABILITY ACCOMMODATIONS

If you have a disability and require a reasonable accommodation to complete the job application process please contact JM Familys Talent Acquisition department at for assistance. If you have an accommodation request for one of our recruiting events please notify us at least 72 hours prior so that we may provide assistance .

Required Experience:

Senior Manager