Lead Ecommerce Coordinator

Overview

ABOUT UA/UNIFORM ADVANTAGE BRANDS

For over 40 years, UA Brands has been synonymous with fashion-forward specialty apparel for the medical and culinary professions. We are proud to support our valued customers - true heroes giving back with every shift. Our culture is rooted in a rich history of philanthropy and community support. Our strong values and unique culture are built on collaborating not merely as coworkers, but as family and friends. From the beginning, we provide candidates an authentic look into how UA Brands embraces their skills and perspectives, all in ways that continue to set us apart.

ABOUT THE ROLE

The Lead E-commerce Coordinator is responsible for ensuring the quality, functionality, and reliability of all e-commerce websites. This role serves as the liaison between the e-commerce team, IT, and third-party partners to identify, track, and resolve website bugs or functionality issues. The Lead Coordinator reviews and tests website features, manages IT tickets, and ensures timely resolutions. Additionally, this role oversees updates and maintenance of third-party platforms such as Yotpo, OneTrust, Narvar, and Bloomreach, while maintaining a strong understanding of how products and content are managed within Salesforce Commerce Cloud (SFCC).

WHAT YOU’LL DO

• Monitor and review e-commerce website functionality by conducting regular site audits and testing, identifying bugs and performance issues.
• Enter, manage, and follow up on IT tickets; coordinate with the IT and web development teams to ensure timely resolution of reported issues.
• Conduct quality assurance (QA/ UAT) testing after bug fixes or system updates to verify successful resolution and functionality.
• Maintain and update third-party platform integrations, including Yotpo, OneTrust, and Narvar; ensure settings, feeds, and content remain accurate and up to date.
• Support internal search functionality, ensuring relevant and optimized results for customers via Bloomreach.
• Develop and maintain documentation of recurring website issues, bug trends, and standard operating procedures (SOPs) for ticket management.
• Crosstrain on all product setup processes within Salesforce Commerce Cloud in partnership with the E-commerce Operations team. Assist in maintaining product data accuracy, category assignments, navigation, and content to ensure a seamless online experience.

WHAT YOU’LL BRING

• E-commerce Operations Expertise:
  2–3 years of hands-on experience managing day-to-day website operations, product updates, or digital merchandising within a structured e-commerce environment.
• Platform Proficiency:
  Proven experience working within Salesforce Commerce Cloud (SFCC) to manage products, content, and functionality.
• Content & Experience Optimization:
  Familiarity with Bloomreach or similar content and search optimization platforms, with an understanding of how site content impacts user experience and conversion.
• Technical & QA Skills:
  • Hands-on experience using IT ticketing systems such as Jira or ServiceNow to document, track, and resolve bugs or functionality issues.
  • Strong understanding of quality assurance (QA) processes and website testing — including regression testing, browser/device checks, and verifying fixes post-deployment.
• Analytical Tools & Systems:
  Proficient in Microsoft Excel, Outlook, and Word for documentation, tracking, and communication across teams.
• Problem Solving & Critical Thinking:
  Able to investigate issues methodically, identify root causes, and propose clear, actionable solutions.
• Project Coordination & Follow-Up:
  Skilled in managing multiple priorities, ensuring tickets and enhancements are followed through to completion, and maintaining progress visibility across stakeholders.
• Attention to Detail:
  Consistently ensures content accuracy, link functionality, and a seamless user experience across digital touchpoints.
• Technical Translation:
  Capable of translating technical or system-related issues into clear, actionable language for marketing, merchandising, and leadership teams.
• Cross-Functional Communication:
  Confident and professional communicator who can effectively liaise with IT teams, third-party vendors, and internal marketing partners to coordinate resolutions and website updates.
• Education:
  Bachelor’s degree in Marketing – E-commerce, Information Systems, or a related field, or equivalent relevant experience.

WHERE YOU’LL WORK

HYBRID – The Best of Both Worlds

Have the flexibility to work on-site/in the business and remotely during the week. You’ll spend a few days a week in our office for collaboration/in-person engagement and have the flexibility to work from home on other days. While on-site, join other team members in the spacious Quad for lunch or enjoy our ongoing wellness activities. Employees are expected to be online and available during the core business hours for their team. A Company computer is provided for business use.

PLENTY OF BENEFITS TOO

UA BRANDS offers a full range of benefits, allowing you the opportunity to customize a benefits package that addresses both your health and financial needs.

• Medical and Pharmacy Coverage

• Dental and Vision Coverage

• Life/AD&D Insurance

• Employee Assistance Program – self-care and support for life’s everyday challenges

• Extensive 401(k) plan with company matching - Save for your future

• Paid Family Leave
• Short & Long Term Disability – Company Paid
• Accident, Hospital Care and Critical Illness Insurance – Protect your Income
• Auto Insurance
• Legal Insurance and ID Theft Protection
• Nationwide Pet Insurance
• Holiday Pay
• Paid Time Off – Life Balance
• Volunteer Time Off – Make an Impact
• Employee Discount Program
• Referral Program - Get paid to work with Friends
• Free Parking at the Downtown Corporate Office
• Regular Social Activities and Events – Mandatory Fun
• See more of the benefits we offer

UA IS AN EQUAL OPPORTUNITY EMPLOYER

As an employee of any UA Brands division, you will be part of an established and dynamic organization. We believe that success starts from within, and we are seeking individuals who thrive in an environment that encourages and supports self-management. To provide equal employment and advancement opportunities to all individuals, employment decisions at UA Brands will be based on merit, qualifications, and abilities. UA Brands does not discriminate in employment opportunities or practices based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. UA Brands will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.

We are a Drug-Free Workplace.