DISPATCHER

Murphy Auto Group DBA MIRACLE TOYOTA
Haines City, FL

Job Description

Job Description

Position: Dispatcher

  • Implement and maintain an effective dispatch system

  • Must have Automotive Service Experience

  • Manages the workflow in the shop

  • Coordinate and assign tickets to the technicians

  • Ensure the shop is efficient and productive

  • Communicate between technicians, service advisors and management

  • Ensuring completed repairs meet quality standards and perform road test on all vehicles

  • Monitor the progress of repairs, update job status, and proactively communicate any delays or issues

  • Staying up to date on vehicle maintenance, warranties and any marketing campaigns being run

  • Advises parts manager and service manager of repetitive shortage so that corrective action can be taken.

  • Maintains high customer satisfaction ratings.

  • Understands, keeps abreast of and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.

  • Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department.

  • Maintains a clean work area.

  • Other duties assigned

Posted 2026-08-02

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