Customer Support Specialist - CallPass
Job Summary
The customer support rep for CallPass handles inbound and outbound calls, provides product information, and assists customers through timely resolution. Must have good communication skills, a willingness to learn, and self-motivation.
- Respond timely to customer issues, working to resolution utilizing all resources available
- Manage inbound calls, emails, chats, and/or interactive voice response systems
- Ability to memorize, recall, or research answers quickly
- Up-sell and cross-sell
- Generate sales leads from calls
- Provide excellent customer care and focus; ability to assess and anticipate customers' needs and provide troubleshooting, and path or clarification method resolution
- Meet and exceed personal and team targets, goals, and quotas
- Record, organize and file customer interactions and profile/account changes
- Assist with returns, refunds, and other shipping tasks
- Previous experience in call center, customer service, sales, or a related field
- Excellent communication skills via phone and email.
- Able to multitask during customer calls, properly documenting concerns
- Good computer skills, tracking and recording call information
- Great attention to detail
- Adaptable and compliant with customer service procedures and policies
- Excellent time management and prioritization skills
- Weekly Pay, Fridays
- Quarterly bonus
- Medical, Dental Vision, Life and other coverages
- 401k with employer match
- Hybrid eligible
- Paid Time Off
- Great work life balance, NO WEEKENDS!
Are you customer-focused striving for a positive consumer experience and resolution? If this sounds like you, please apply with your resume.
CallPass conducts preemployment screens upon offer of employment.Recommended Jobs
Senior Field Marketing Manager
About Daisy At Daisy, we’re pioneering the future of smart spaces—making homes and offices more connected, comfortable, and joyful through technology. As the first national smart space installatio…
Inside Crew Member
Marco’s Pizza store crews are like families. To maintain that environment, we hire new Teammates for their values, character, and attitude, and then train the skills they need to become productive an…
Substitute Teacher - Donald Ralph Cooke School (PRN)
SUMMARY The Substitute Teacher is an on-call as needed employee of the school. A Substitute Teacher may be called the day before they are needed or early in the morning on the day of the absence o…
Estimator (Apollo Beach)
Planner Estimator Opportunity for Overtime Travel to various local sites 8 HR 5 days POSITION CONCEPT: The Planner Estimator II will be operating at the power station and is responsi…
Landscape Business Developer
Yardnique Family of Companies Summary Here’s what you need to know about working here: At Yardnique, we’re a family. We are passionate about our teams and creating opportunities for our employees is…
Sales Manager
Job Description Job Description Job description As a HomeTeam Sales Manager, you can expect to: Manage sales in line with budgeted financial performance Assist in the preparation of fina…
Hibachi Chef
: Hibachi Style cooking. Experience a MUST. We are looking for a skilled Cook to prepare delicious meals according to menu. You will cook dishes that will delight our customers with their taste a…
Forklift Operator - Reach Truck - Now Hiring
Ready to explore new job opportunities as a reach truck forklift operator? Do you have a strong safety record? A can-do mentality? A history of near-flawless attendance? If all these ring true, there …
Receiver
Opened in mid-March 2026 at the iconic Bal Harbour Shops, Slim’s is a steakhouse concept from renowned restaurateur Stephen Starr, whose Miami favorites such as Makoto, Le Zoo, and Pastis have become…
Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this means …