Operations Coordinator

We are seeking a highly organized, detail-driven Operations Coordinator to support the COO and ensure operational follow-through across the organization. This role is responsible for tracking action items, monitoring deadlines, coordinating across departments, and ensuring that commitments made in meetings translate into completed work.

The ideal candidate is proactive, persistent, professional, and comfortable holding others accountable—without being confrontational. This role is critical to keeping priorities aligned, projects moving, and leadership informed.

Key Responsibilities

Execution & Accountability

• Attend leadership, operations, and project meetings to capture action items, owners, and deadlines

• Maintain a centralized action-item and deliverables tracker

• Follow up with assigned individuals to ensure timely completion of tasks

• Escalate delays, roadblocks, or risks to leadership with clear context and recommended next steps

Executive & Operational Support

• Support leadership by managing follow-ups, reminders, and task coordination

• Monitor email communications and internal systems to ensure critical items are addressed

• Prepare concise status updates and progress reports for leadership

• Assist with prioritization of tasks based on urgency and business impact

Cross-Functional Coordination

• Act as a liaison between departments to ensure alignment and clarity

• Coordinate timelines, dependencies, and handoffs between teams

• Identify gaps in communication or process and recommend improvements

Process & Documentation

• Help document procedures, workflows, and accountability structures

• Ensure meeting notes, decisions, and action items are properly recorded and distributed

• Support continuous improvement initiatives across operations

Qualifications

• 3+ years of experience in operations coordination, project coordination, executive support, or a similar role

• Exceptional organizational and follow-up skills

• Strong written and verbal communication abilities

• High attention to detail with the ability to manage multiple priorities simultaneously

• Comfortable communicating with executives, managers, and frontline staff

• Proficient in Microsoft Office, Google Workspace, and/or project management tools

• Ability to handle sensitive information with discretion and professionalism

Preferred Attributes

• Naturally proactive and persistent

• Comfortable holding others accountable while maintaining positive working relationships

• Strong problem-solving mindset

• Able to anticipate issues before they become problems

• Calm, professional, and dependable under pressure

Why This Role Matters

This role directly supports leadership effectiveness and operational execution. You will be a key force in ensuring that plans turn into action, deadlines are met, and nothing important falls through the cracks.