Call Center eService Representative II
- Monitor and process E-Deposits, electronic messaging systems, mobile messages, bill pay, and new membership applications (through mail and e-service) as needed.
- Ensure membership applications are complete, approve verification of eligibility and membership applications and refer incongruities to supervisor. Add or remove joint account holders and process deceased member accounts.
- Assure that appropriate records/documents are maintained and required reports/documents are accurately prepared and merged into imaging system in a timely manner.
- Assist members and potential members with phone requests; answer questions about products and services; resolve problems that are within their authority to resolve; and refer problems that are beyond their authority to their supervisor, along with their recommendations.
- Identify cross-sell opportunities and offer products and services to members as appropriate.
- Assist and support other departments as needed.
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