Lead Hostess

Job Description

Job Description

Position Description:

The House is seeking an exceptional Lead Hostess to join our team presented by The Park.

The House is a 150-seat, culinary-driven, locally inspired restaurant showcasing lush views of the newly renovated public golf course. The atmosphere boasts a clean, modern design with a menu featuring fresh coastal American cuisine. It will be paired with refreshing cocktails, an approachable wine list, and a selection of local beers from throughout Florida.

If you thrive in a fast-paced workplace and are passionate about unique cuisine, hospitality and a fun work environment, we would like to meet you.

Key Responsibilities:

• Take reservations and plot seating arrangements using OpenTable.
• Greet guests upon arrival with a genuine smile.
• Escort guests to their table and engage conversation while walking with guests, not ahead of them.
• Prepare and maintain the greeting area with special attention to detail and sanitation.
• Place takeout orders in an accurate and timely fashion.
• Complete payment transactions for takeout orders.
• Monitor in-shift cuts, hours, overtime, tardiness, absenteeism, and shift breaks daily.
• Assist team members with resetting the restaurant to maintain the ideal atmosphere.
• Conduct pre-shift meetings to ensure that all staff are alerted of important details.
• Communicate with servers in-shift to ensure smooth transition of tables and even distribution of guests throughout the restaurant.
• Make host schedule.
• Monitor in-shift host side work and ensure daily duties are being completed.
• Manage OpenTable, including maintaining all notes within OpenTable.
• Ensure accurate counts of menus.
• Manage event menus at the host stand and ensure they are prepared for events correctly.
• Observe and identify performance issues.
• Maintain and edit training website material.
• Complete performance reviews.
• Ensure the Host department is staffed and conduct interviews, as needed.

Candidate Qualifications & Requirements

• At least 1-year of experience hosting in a high-volume hospitality establishment is preferred
• Highly enthusiastic and welcoming personality
• Open availability including nights, weekends, and holidays
• Ability to recognize multiple VIP and regular guests by name and their dining preferences
• Works well with a team
• Ability to stand & work on their feet for long periods of time
• Ability to safely lift 25 lbs
• High-level of organizational and time management skills

Compensation & Benefits

• Competitive wages based on experience.
• Health, dental, and vision insurance plans available.
• 401k retirement plan with company match.
• Paid time off and holiday pay.
• Opportunities for professional development and advancement.