Customer Service Representative - Peds Rehab Services - Naples - Covers Immokalee as needed

Location: The Children's Rehabilitation Center of Naples -3561 Pine Ridge Road Suite 105 Naples FL 34109

Department: Rehabilitation Services - Immokalee

Work Type: Full Time

Shift: Shift 1/8:00:00AM to 5:30:00PM

Minimum to Midpoint Pay Rate: $20.00 - $23.50 / hour

Summary

Customer Service Representative (CSR) Pediatrics Rehab

Location:
The Childrens Rehabilitation Center of Naples 3561 Pine Ridge Road, Suite 105, Naples, FL 34109
Immokalee Clinic (Address TBD)

Schedule:
Monday Friday | 8:00 AM 5:30 PM
Full-Time

Position Overview:
We are seeking a compassionate, detail-oriented Customer Service Representative (CSR) to support our Pediatrics Rehabilitation team . This full-time role plays a key part in ensuring a smooth and supportive experience for our pediatric patients and their families across multiple locations.

Key Responsibilities:
Provide full-spectrum CSR support for the Naples office (primary location)
Perform insurance verification for patients at the Immokalee clinic
Support CSR operations at both the Naples and Immokalee locations
Assist with patient check-in/check-out, scheduling, and front desk workflows
Deliver excellent customer service to patients, families, and care teams

Important Role Expectations:
This CSR will be primarily based at the Naples office
Will provide coverage as needed for the Immokalee clinic
Responsible for covering time off (PTO/sick leave) for the Immokalee CSR
This will require on-site presence in Immokalee during coverage periods

What Were Looking For:
Experience in customer service, healthcare preferred
Strong organizational and multitasking skills
Insurance verification experience is a plus
Passion for working with pediatric populations and supporting families
Flexibility to support multiple clinic locations as needed

Why Join Us?
Meaningful work supporting children and families
Collaborative, mission-driven team
Opportunity to grow within a dynamic healthcare system

If youre someone who thrives in a fast-paced, patient-focused environment and enjoys making a difference in childrens lives, wed love to connect with you!

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Naples