Customer Service Associate

Job Description

Job Description

Position Title: Clerk 2
Location: Miami, FL 33128 | various job sites - TBD
Duration: 6-months
Work Schedule: 40hrs./week

Responsibilities for this position include, but are not limited to:

Nature of work:

• This is advanced clerical work which involves moderately complex work methods and problems.
• Employees in this class do varied clerical work requiring the application of independent judgment and clerical knowledge.
• Work differs from that found in the Clerk 1 class in that these positions require the capacity for considerably more clerical growth, they do more difficult and demanding work, and within a reasonable orientation period, must work with considerably more independence of action and judgment than Clerk 1 incumbents.
• The variety of work differs among positions, but where the work is more repetitive there is an additional responsibility for finality of action.
• Work may include the opera on of standard office equipment for which no previous training is required. Until the more difficult phases of a job are learned, an employee works under relatively close supervision, but thereafter detailed instructions are received only when changes in procedures are made.
• Supervision may occasionally be exercised over a small group of employees assisting in routine details.
• Work is reviewed by a supervisor through observation of operations, periodic audits of work performed, and by advice and assistance on unusual or difficult problems.

Illustrative Tasks:

• Posts changes in ownership, exemptions, property improvements, and subdivisions to tax assessment records of an assigned area of the county; assists in preparing tax statements, posts tax payments to tax rolls, assists in checking tax rolls for delinquent taxes, and in balancing tax rolls at close of tax year.
• Makes final checks of documents for proper coding, classification, and mathematical accuracy; posts invoices, vouchers, and other accounting, fiscal, and cost data; prices vouchers according to manuals and price books; conducts routine correspondence.
• Codes, indexes, and abstracts, or files complex court records; withdraws files for use of judges, attorneys, and the public; prepares certified copies of court records, and performs related clerical work. Supervises filing, coding, indexing, and withdrawal of records, correspondence, and map files in a moderate-sized filing unit; transfers inactive files to storage.
• Interviews persons seeking information which requires interpretation of departmental policies and regulations; receives and adjusts routing complaints; uses departmental records in resolving work problems.
• Completes repair orders for various shop equipment; reviews and adjusts invoices for correct total prices; maintains shop production records; answers telephone inquiries on status of shop work; maintains master control work sheets and compiles product on reports. Issues building, electrical, plumbing and other permits; assists public in preparing applications; obtains complete information in accordance with regulations and procedures; issues applications subsequent to final approval and maintains permit files.
• Explains to general public procedures on billing for waste collections; furnishes information on new rates;
• Verifies payments with data processing lists; computes waste collection fees on new accounts; furnishes information to attorneys and real estate companies on the status of fees for closing properties.
• Performs related work as required.

To be considered for this position, you should have: [ Skills, Education, or Experience]

Minimum Qualifications :

• High school diploma or GED.
• One year of general clerical experience is required.
• Completion of college coursework or certified business school may substitute for the required experience on a month-for-month basis.

Knowledge, Abilities, and Skills:

• Knowledge of business, English, spelling, and arithmetic.
• Knowledge of office practices and procedures.
• Ability to understand and carry out moderately complex oral and written instructions.
• Ability to make minor decisions in accordance with procedures, laws, and regulations and to apply these to work problems.
• Ability to make arithmetic computations accurately with reasonable speed.
• Ability to meet and deal effectively with the general public, and to use tact and good judgment.
• Ability to assign, supervise, and review the work of a small group of clerical employees in a manner conducive to full performance and high morale.

Additional Skills :

• Cash handling and customer service experience preferred.

About US:
Tryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.

Founded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!

Tryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.

Company Description

About US:\r\nTryfacta is a leading, nationally renowned Workforce Management Solution provider for private &public sector firms across the US. We specialize in Healthcare, IT, Business Support, and Professional & Craft/Light Industrial ecosystems.\r\n\r\nFounded in March 1996, we have a presence in all 50 States. Tryfacta has Ranked number 1 as one of the fastest-growing companies by Inc. Magazine (Inc. 5000)!\r\n\r\nTryfacta is certified by the Joint Commission for Healthcare Staffing Services & has numerous ISO Certifications that capture our commitment to continuous improvement.