Service Solution Team Lead
:
Summary Under the guidance of the Service Solutions Manager, the Service Solution Team Lead provides direction to a call center team. Duties and Responsibilities - Assists in running ad-hoc reports to providing to leadership.
- Conduct training sessions to assist in the development of the service solutions team.
- Works closely with team member to resolve member issues which may arise.
- Answer telephone promptly and ensure calls are identified and categorized to forward to appropriate area within office timely and efficiently.
- Demonstrate proper telephone etiquette when receiving, transferring, and placing calls on hold. Holding times are to be kept to a minimum.
- Verify insurance information, collect referrals and authorizations, and/or other forms as documented.
- Ensure the accuracy of patient scheduling, documentation, and follow-ups.
- Repeat key information when writing down messages.
- Maintain and restore customer satisfaction and partner with other teams as needed.
- Perform problem analysis, problem determination, and recommended resolutions to the callers.
- Perform other duties as assigned.
Qualifications / Education / Licenses - High school diploma or equivalent.
- Minimum of 2 years of customer service, call center experience.
- At least 1-3 years' experience in a healthcare setting preferred.
- Bilingual in English and Spanish preferred.
Recommended Jobs
Automotive BDC Representative - Universal Nissan/Hyundai
Universal Nissan is expanding, and we’re seeking motivated, energetic individuals to join our Business Development Center (BDC) team! This position offers a competitive compensation structure, with a…
Administrative Assistant for Miami Estate
: Please read the entire ad before applying. The Assistant Company has been retained by a high profile Miami Executive to find a RELIABLE full-time administrative assistant to work out of the hom…
Director, Healthcare Systems
B. Braun Medical Inc., a leader in infusion therapy and pain management, develops, manufactures, and markets innovative medical products and services to the healthcare industry. Other key product are…
CDL-A Truck Driver - 1099 - $130k+/yr (Tallahassee)
Contracting CDL-A Truck Drivers TOP PAY STARTS HERE - Solo drivers net up to $138,000/year; $10,000 OTR sign-on bonus* SIMPLE TERMS. SOLID SUPPORT. - No down payment, no credit check, walkaway l…
FT Sales Supervisor - Aventura
Overview: Marc Jacobs International, powered by the creative genius of Marc Jacobs, seeks a Sales Supervisor to join its Aventura store in Aventura, FL. The Sales Supervisor will support Manag…
SANTANDER WM&I 2026 SUMMER INTERNSHIP PROGRAM
Do you have an interest in or a passion for providing world-class services and financial advice to high net worth individuals and family groups? We are looking for assertive, energetic and creative s…
Physician - Division Chief, Neonatology
The Maternal, Fetal, & Neonatal Institute (MFNI) at Johns Hopkins All Children’s Hospital (JHACH) in St. Petersburg, Florida is seeking a candidate to hold the position of Division Chief of Newborn M…
PART-TIME ESPORTS COACH, ANIMATION & GAME DEVELOPMENT (MAGIC)
Position Overview The Part-Time eSports Coach is responsible for recruiting and coaching eSports student-athletes. This position works significantly with the student-athletes and department direct…
ISPS OFFICER
CM ISPS OFFICER CM ISPS OFFICER
Utility Worker - Florida Memorial University
Overview: Join our team as a Utility worker at Florida Memorial University , where you'll play a vital role in maintaining the cleanliness, functionality, and welcoming ambiance of our front-of-h…