Call Center Sales and Customer Support Agent - T-Mobile

Job Description

Job Description

Join OneTouch Direct as a Call Center Sales and Customer Support Agent in Tampa, FL supporting T-Mobile and be part of a dedicated team delivering excellent customer service and driving sales growth! Since 1998, we've partnered with Fortune 500 companies to provide outstanding contact center solutions. If you have a passion for sales and connecting with customers, this is the role for you.

In this sales position, you will:

• Take inbound and make outbound calls, and chat inqurires to potential and existing customers promoting products and services.
• Understand customer needs and offer appropriate solutions to boost sales.
• Maintain detailed records of customer interactions and sales activity.
• Meet and exceed individual and team sales goals.
• Collaborate with team members to continuously improve processes and customer satisfaction.

Requirements

• Previous sales or call center experience preferred but not mandatory.
• Excellent verbal communication and persuasive selling skills.
• Ability to handle rejection and remain motivated in a fast-paced sales environment.
• Comfortable using computer systems and multitasking during calls.
• Strong organizational skills and attention to detail.
• High school diploma or equivalent required.
• A positive attitude and willingness to learn and grow within the company.

Benefits

• Full-Time Hours: 40 hours per week schedule, with overtime opportunities!

• GREAT Earning opportunities: Competitive hourly pay PLUS uncapped bonuses!
• 6 checks per month : Weekly bonus payouts plus bi-weekly hourly pay checks!
• Supportive Environment : Classroom training, plus 1-on-1 support to get you going!
• Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
• Benefits : Health Care Plan (Medical, Dental & Vision)
• Growth : Opportunity for professional advancement as we grow!
• Culture : Diverse, welcoming culture with Employee Resource Groups
• Referrals : Refer a friend and earn up to $2,000 per person!