Team Leader - Vacation Rental Management

Team Leader, Owner Relations – Vacation Rental Management

Location: Cape Coral, FL

Type: Direct Hire | Salary: $80,000/year

About the Role

We’re seeking a dynamic and experienced Owner Relations Team Leader to oversee and support a team dedicated to providing outstanding service to our vacation rental homeowners. This role combines team leadership, relationship management, and operational oversight to ensure homeowners feel confident, informed, and valued.

Key Responsibilities

Team Leadership & Development

• Lead, mentor, and support a high-performing Owner Relations team
• Provide coaching, training, and regular performance feedback
• Oversee workload distribution and onboarding of new team members

Owner Relationship Management

• Guide consistent, professional communication with property owners
• Serve as the primary escalation point for complex issues
• Foster strong, long-term relationships through proactive support

Operational Oversight

• Ensure accuracy and quality of owner communications and updates
• Monitor team compliance with service standards and procedures
• Collaborate across departments to improve owner and guest experience

Performance & Problem Solving

• Track team performance and owner satisfaction metrics
• Identify root causes and implement long-term solutions
• Lead team meetings and contribute to departmental goals and strategy

Qualifications

• Experience in hospitality required (hotel or vacation rental preferred)
• Proven leadership or supervisory experience
• Excellent communication and relationship-building skills
• Strong organization, decision-making, and multitasking abilities
• Proficiency in Microsoft Word and Excel
• Comfortable in a fast-paced, service-focused environment

IND2