Fraud Analyst (Temporary)
- Identify, prevent, and mitigate losses specific to check, account take over, kiting, dormant, elder abuse, and online fraud.
- Monitor and review fraud risk, unique or highly complex exceptions generated from various fraud prevention systems, filters, and exception files.
- Document fraud alerts, build case files, and escalate appropriately to senior staff.
- Work through high volumes of potential alerts to confirm limited actual fraud events.
- Monitor Fraud Department inbox, respond to inquiries, and escalate appropriately to senior staff.
- Provide research and investigative support to assist Fraud Investigators with ongoing investigations.
- Handle inbound and outbound fraud related calls with customers and other financial institutions.
- Perform other duties as assigned.
- Bachelor's degree in a related field and 2+ years of financial services experience with fraud and/or information security processes and procedures.
- A combination of education and experience may meet requirements.
- Demonstrates strong communication skills both written and verbal.
- Possess skills needed to conduct client phone interviews to identify fraud/scams.
- Solid analytical, interpretive and problem-solving skills.
- Ability to use various software applications.
- Works to meet tight deadlines to mitigate loss.
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