Insurance Housing Account Manager - Temporary Housing

Alacrity Solutions
Insurance Housing Account Manager

About Alacrity Solutions
Alacrity Solutions is a leading provider of insurance claims, repair, and recovery services across North America. We support property, auto, heavy equipment, and casualty claims through a fully integrated suite of services, including staffing, temporary housing, managed repair, and subrogation. Our nationwide network and experienced team allow us to deliver consistent, scalable support from first notice of loss through completed repairs.
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Summary / Objective
The Account Manager is a remote role serving as the primary day‑to‑day liaison for insureds who require temporary housing. In this position, you will build and maintain strong relationships with adjusters, support ongoing business needs, and collaborate closely with our internal housing teams to ensure clear, consistent communication. The ideal candidate is sharp, high‑energy, detail‑oriented, and skilled in interpersonal communication, telephone etiquette, and professional verbal interaction.

Essential functions (Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.)

• Serve as the primary contact for insureds, providing prompt outreach, daily status updates, and superior customer service.
• Enter and maintain accurate, timely database records to document all activity and timelines.
• Coordinate temporary housing placements, including locating options, reviewing furnishings lists, confirming orders, and ensuring smooth move‑ins.
• Build and maintain strong relationships with adjusters, including obtaining approvals, providing updates, and supporting ongoing business needs.
• Manage ALE limits and collect all required documentation from insureds.
• Oversee open housing stays to ensure they run smoothly and in accordance with policies and procedures.
• Review all landlord correspondence for accuracy and completeness.
• Resolve issues that arise during any stage of the placement or stay.
• Collaborate with team members to meet goals, deadlines, and coverage needs.
• Participate in required holiday coverage and CAT on‑call rotations.
• Complete two weeks of in‑person training; travel is required.
• Answer rollover and team calls as needed.
• Other duties as assigned.

Qualifications

Required

• Industry experience in temporary housing, apartments, or insurance.
• Ability to complete two weeks of in‑person training; travel is required.
• Flexibility with scheduling, including holiday coverage and catastrophe on‑call rotations as needed.

Preferred

• 3–5 years of customer service experience.
• Strong communication skills, both verbal and written.
• Excellent time management and organizational abilities.
• Demonstrated empathy and a genuine desire to support individuals in need.
• Proven ability to prioritize multiple tasks in a fast‑paced environment.
• Ability to remain positive and composed in stressful situations.
• Patience, persistence, and a solutions‑focused mindset.
• Willingness to learn, adapt, and be coachable.

Competencies

To perform this job successfully, an individual must demonstrate the following knowledge, skills, and abilities:

• Proficiency with MS Office and comfort working in a remote‑office environment.
• Strong telephone skills, including the ability to identify key issues, evaluate information, and recommend appropriate actions.
• Proven ability to persuade, influence, and communicate effectively over the phone.
• Excellent customer service skills with a focus on empathy and professionalism.
• Professional verbal and written communication skills.

Work Environment

The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this job. Remote employees are expected to remain available and communicative during scheduled work hours.

Supervisory Responsibilities

• N/A

Physical & Mental Demands

The physical and mental demands described here are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Prolonged periods of sitting while completing computer‑ and desk‑based tasks.
• Availability during core hours of 7:00 AM to 7:00 PM CST.
• During designated catastrophes, additional hours may be required, including evenings and weekends.

Job Specifics

• Remote position
• Full-Time (Monday - Friday, 10am - 7pm CST)

Travel Required

Must be able to travel for required training and team‑building activities, which may include overnight hotel stays.

Required Education and Experience

• High school diploma.
• 1–2 years of experience in real estate, adjusting, or insurance housing.

Additional eligibility requirements

• N/A

Why Choose Alacrity?

• Benefits Package including: Medical, Dental, Vision, Short- and Long-Term Disability, Life Insurance, and an Employee Assistance Program
• HSA Bank with selection of High Deductible Health Plan
• 401K plan options
• Paid Time Off- to include vacation and a sick time bank
• Paid Holidays

Affirmative Action / EEO Statement

Alacrity is an equal opportunity employer committed to providing a work environment free from discrimination and harassment. Employment decisions are made without regard to race, color, religion, sex (including sexual orientation, pregnancy, and childbirth), gender identity or expression, age, national origin, ancestry, physical or mental disability, medical condition, reproductive health decisions, veteran status, genetic information, creed, marital status, citizenship status, or any other characteristic protected by applicable law.

This policy applies to all employment practices, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, and training. Alacrity Solutions makes employment decisions based solely on qualifications, merit, and business needs at the time. For more information, please refer to our EEO policy.

Other Duties

This job description is not intended to cover every activity, duty, or responsibility required for this role. Duties, responsibilities, and activities may change at any time with or without notice.

How Long We Retain Personal Information

We retain personal information only as long as necessary to fulfill legitimate business purposes and comply with applicable laws.