Part Time - 24 hours weekly - Customer Service Representative - Adult GI - Bonita Health Center

Location: Bonita Health Center -3501 Health Center Blvd Suite 1119 Estero FL 34135

Department: LPG Adult GI

Work Type: Part Time

Shift: Shift 1/6:30:00 AM to 6:30:00 PM

Minimum to Midpoint Pay Rate: $20.00 - $23.50 / hour

Summary

Part-Time Customer Service Representative Adult GI

Location: Bonita Health Center 3500 Health Center Blvd, Bonita Springs, FL 34134
Department: Adult Gastroenterology
Work Type: Part-Time (24 hours/week)
Shift: Flexible Monday to Friday, 6:30 AM to 6:30 PM

About the Role:

Were looking for a friendly, organized, and dependable Customer Service Representative to join our Adult Gastroenterology team! Youll be the first point of contact for our patients helping with appointment scheduling, answering questions, and ensuring everyone feels welcome and cared for.

Why youll love this role:

• Flexible scheduling well work with you to find the right hours within our 6:30 AM to 6:30 PM window.

• Join a supportive, patient-centered team.

• Opportunity to gain valuable experience in a medical office setting.

Responsibilities:

• Greet and assist patients with check-in and check-out 🏥

• Schedule and confirm appointments 📅

• Answer inbound calls and respond to patient inquiries

• Maintain accurate patient records and documentation 📋

• Collaborate with medical staff to support patient care 🩺

Qualifications:

Required:

• High school diploma or equivalent

• Excellent communication and customer service skills

• Friendly, organized, and detail-oriented

Preferred:

• Prior medical office experience 💊

• Familiarity with scheduling systems or EMR platforms 🧬

Adult Gastro-Themed Fun Emojis Include:

🍏 💉 🩺 🩸 💊 🧬 🥗 💬

Perks & Benefits:

• Flexible hours

• Friendly team environment

• Gain medical office experience in a specialized field

If you enjoy helping people and want to be part of a team that makes a difference in patient care, wed love to hear from you!

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Estero