Tech Support Specialist

Job Description

Job Description

We are seeking a Tech Support Specialist to join our team! You will resolve smartphone and connectivity issues for our clients.

Responsibilities:

• Provide technical assistance with smartphone and automotive infotainment hardware and software
• Track customer issues and resolutions
• Provide first level contact and convey resolutions to customer issues
• Properly escalate unresolved queries to the next level of support
• Update customer data and produce activity reports
• Walk customers through problem solving process
• Follow up with customers, provide feedback and see problems through to resolution
• Utilise excellent customer service skills and exceed customers’ expectations
• Ensure proper recording, documentation and closure
• Recommended procedure modifications or improvements
• Preserve and grow your knowledge of help desk procedures, products and services

Qualifications:

• Previous experience in IT, customer service, automotive, electronics or other related fields
• Ability to build rapport with clients
• Strong troubleshooting and critical thinking skills
• Positive and professional demeanor
• Car and Electronics Enthusiast

ZZ2 is an automotive smart integration company. We are innovative, professional, engaging and our goal is to provide automotive dealers and audio shops all over the country, automotive integration solutions that can fulfill their customer needs.

Company Description

ZZ2 is an automotive smart integration company. We are innovative, professional, engaging and our goal is to provide automotive dealers and audio shops all over the country, automotive integration solutions that can fulfill their customer needs.