Commercial Accounts Receivable Specialist

: Pool Troopers, one of the nation's largest and fastest-growing pool service companies, currently serves customers in Florida, Texas, South Carolina, Georgia, and Arizona, and was ranked #1 in 2019, 2020, and 2021 on the Top 50 List by Pool & Spa News & Jandy. In October 2020, Pool Troopers partnered with Shoreline Equity Partners to support the next phase of growth including the execution of a rapid acquisition strategy. As an Accounts Receivable Specialist with Pool Troopers, you will have a rewarding career with opportunities for growth and advancement. Responsibilities:

• Preparing monthly billing statements for mail delivery.
• Posts cash receipts to customer accounts based on information from lock box reports, EFT remittances, and cash receipts received at local office. Makes daily electronic bank deposits.

• Research customer inquiries related to billing concerns and misapplied payments for residential customers.
• Processes payments via credit card from delinquent customers and negotiate payment arrangements when necessary.
• Following standard operating procedures, reviews status of 3rd party collection agency's efforts and responds where necessary.
• Accurately and concisely documents actions taken on assigned accounts with the system application.
• Responds timely to requests and questions from other departments including Customer Service & Operations.
• Records & takes action on customer credit card chargeback disputes.
• Reviews the customer A/R aging report daily & takes action to reduce aged account balances.
• Performs other job-related duties as assigned.

Qualifications:

• Proficient in Microsoft Office (i.e. Excel, Word, etc.)

• Ability to work effectively and efficiently within a team environment.
• Strong organizational skills and ability to work in high-volume, fast-paced environment.
• Ability to complete assignments with minimal direction.

• Must be able to demonstrate initiative to thoughtfully research and follow up on non-standard situations to ensure compliance with company policies and procedures.

• Ability to effectively manage multiple tasks and meet deadlines.

• Effective and professional interpersonal communication across various levels of the company and with customers.

Minimum Requirements:

• High school diploma or GED.

• Minimum of 1-2 years of related experience with a general understanding of collections & accounts receivable transactions.