Call Center Customer Care Representative - TPA

Join Our Team as a Call Center Customer Care Representative at OneTouch Direct!

Are you ready to embark on an exciting career journey where your skills can shine? At OneTouch Direct, we're on the lookout for enthusiastic and dedicated individuals to join our team in providing top-notch inbound customer service!

Why OneTouch Direct? Because We Value You!

Located at our sunny Tampa, Florida location, our vibrant team thrives in a culture where appreciation and recognition are at the forefront of our practices. Our Call Center Customer Care Representatives engage with AT&T business customers to resolve issues and enhance their account experience by offering great products and services.

What’s in It for You:

• Guaranteed base pay with UNLIMITED WEEKLY BONUSES !
• A dynamic and supportive work environment to help you grow your career!
• Opportunities to connect with and help customers every single day!

What You’ll Love Doing:

• Providing outstanding customer service for our AT&T business clients.
• Identifying and capitalizing on opportunities to enhance AT&T services.
• Creating memorable experiences for customers with every interaction!

If you're passionate about delivering exceptional service and are eager to make your mark, this is the job for you!

• 1+ years of sales experience is a plus, but don’t worry, it’s not required!
• Experience in hospitality or call centers is a plus, but we value all backgrounds!
• Excellent verbal and written communication skills are essential.
• Comfortability with technology, including typing and navigating multiple systems.
• A passion for resolving customer issues and ensuring a great experience.
• A dynamic personality with plenty of energy to engage with our customers!
• Ability to manage high-stress situations and tackle escalated issues with grace.
• Commitment to respecting customer and client confidentiality.
• A High School Diploma or equivalent is required to apply!

• Full-Time Hours : 40 hours per week schedule
• GREAT Earning opportunities : Competitive hourly pay PLUS uncapped commissions paid out weekly!
• 6 checks per month: Weekly bonus payouts plus bi-weekly hourly paychecks! ·
• Supportive Environment: Classroom training, plus ongoing support for your success!
• Great workplace: Daily and weekly incentives to create a fun, competitive, and rewarding environment!
• Benefits : Health Care Plan (Medical, Dental & Vision)
• Culture : Diverse, welcoming culture with Employee Resource Groups
• Referrals : Refer a friend and earn up to $2,000 per person!