Host

The Host at KYU plays a key role in creating a welcoming and efficient front-of-house experience by managing guest reception, coordinating seating arrangements, and supporting overall restaurant operations.

Responsibilities:

• Greet and welcome guests upon arrival with a warm and professional demeanor.
• Manage the reservation system, including taking reservations, updating the guest list, and handling special requests or accommodations.
• Coordinate and manage seating arrangements to ensure a smooth flow of guests and optimal table turnover.
• Provide accurate wait time estimates and communicate effectively with guests regarding their seating status.
• Assist in maintaining a clean and organized host stand and waiting area.
• Collaborate with the service team to ensure timely and efficient guest seating and service.
• Handle guest inquiries and concerns with professionalism and resolve any issues promptly.
• Assist with the check-in and check-out process, ensuring accuracy in guest records and transactions.
• Support the front-of-house team by assisting with tasks such as running food, refilling beverages, or bussing tables as needed.
• Uphold KYU’s service standards and values, ensuring a positive and memorable experience for all guests.
• Monitor and manage guest flow during peak times to minimize wait times and optimize seating arrangements.
• Maintain knowledge of the restaurant’s menu, specials, and policies to effectively answer guest questions and provide recommendations.
• Assist in training new hosts on standard operating procedures and best practices.

Qualifications:

• 1 to 3+ years of experience in a guest-facing role, preferably as a Host or similar position in a restaurant or hospitality environment.
• Strong interpersonal and communication skills with a focus on customer service.
• Ability to manage multiple tasks and remain organized in a fast-paced environment.
• Positive attitude and a professional demeanor.
• Experience with reservation and waitlist management systems is a plus.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.

KYU provides the following inclusive hiring information: We are an equal opportunity employer and consider all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.