Associate Field Services Technology Technician

***This role is based in Orlando, FL***

Exceptional Hospitality Starts with You

This is your chance to be a part of an in-house Technology team that's creating consumer-facing, cutting-edge technologies revolutionizing the hospitality industry around the world! As an Associate Field Services Technology Manager , you will bring your technical skills to a hospitality company with an award-winning culture. On the Technology Field Services Southeast team reporting to the Senior Manager Technology Field Services Florida, you will support projects including communicating Company initiatives and procedures, while delivering IT and Telecom solutions that align with Corporate and Brand standards.

What you'll do during a typical day:

• Provide support to the multiple hotels in the Orlando metropolitan area. Periodically you may also taskforce in other cities and regions.
• Ensure that the implementation and upgrades of major systems are completed on time and within budget, with minimal impact on hotel operation by providing end-user training, support, and assistance.
• Evaluate property needs / technology solutions to improve profit, operations, and guest experience, and ensure Hilton technical standard is implemented in regional properties.
• Prepare a status report of all technical and operational activities and participate in corporate, property departmental, and operations meetings.
• Advise on, maintain, and support property infrastructure, including servers, backups, property LAN and WAN, telecom systems.

How you'll collaborate with others:

• Work within the IT Capex budget of each property as approved by the ownership and regional IT leadership.
• Work with Hilton Support Technology Center (HTSC) and all vendors to ensure the resolution of IT challenges and outages.
• Manage the support calls initiated by HTSC or vendors for systems and applications not supported by HSC Serving as onsite contact for HTSC or vendors.

Projects you'll take ownership of:

• Onboard Team Members and deploying technology tools.
• Maintain documentation for each managed property in the region.
• Supporting the Corporate Team, Field Services IT Managers and Regional Directors as needed with a variety of projects.

What It Takes to Make the Stay

You have these minimum qualifications:

• Professional work experience in Technology or related field
• Experience working in IT field support, desktop support, or an onsite technical support environment
• IT field (Telecom, Technology) experience in the hospitality, retail, or related industries
• Willing to work flexible hours, including early mornings, evenings, weekends, and on-call based on business needs.
• Travel approximately 10% as needed

It would be useful if you have:

• Bachelor's Degree, or Associate's Degree plus 2+ years of Technology related experience, or High School Degree/GED plus 4+ years of Technology related experience.
• Three (3) years of professional work experience in Technology or related field
• Two (2) years of experience in Hospitality, Operations, and IT support roles
• Experience administering networks in a Windows Server and workstation environment
• Knowledge of network infrastructure, including cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall, and VPN
• Experience with the following Hospitality related core-systems: PMS, POS, Keycard, and PBX

How We'll Help You Thrive

At Hilton, the hospitality we're known for doesn't end with our guests. We proudly invest in our Team Members' wellbeing, supporting you through all of life's moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program
• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future
• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents
• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones
• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care
• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)
• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most
• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered
• Financial security for your future – Our retirement plans make it easier to save for what's next

*Benefits availability may vary depending on Team Member's location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.

Join an Award-Winning Workplace Culture

At Hilton, we don't just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible.

As a global leader in hospitality, we've welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.

Our award-winning culture has earned us repeated recognition on the World's Best Workplaces list by Great Place to Work and Fortune . With our suite of world-class brands , and a company-wide commitment to providing the best stay for every guest, we're setting new standards for the future of travel.

Whether you're starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.

Curious about life at Hilton? Explore our Careers Blog to see why we're more than a great place to stay—we're a great place to work.