General Manager - Workplace Experience ( {{city}})

Newmark Group, Inc. (Nasdaq: NMRK), together with its subsidiaries (Newmark), is a world leader in commercial real estate, seamlessly powering every phase of the property life cycle. Newmarks comprehensive suite of services and products is uniquely tailored to each client, from owners to occupiers, investors to founders, and startups to blue-chip companies. Combining the platforms global reach with market intelligence in both established and emerging property markets, Newmark provides superior service to clients across the industry spectrum. For the twelve months ended March 31, 2025, Newmark generated revenues of over $2.8 billion. As of March 31, 2025, Newmark and its business partners together operated from 165 offices with approximately 8,100 professionals across four continents. To learn more, visit nmrk.com or follow @newmark.

Description:

At Knotel, our team is the heartbeat of the workplace experience. We're looking for a Workspace Experience Manager who will lead the day-to-day operations of Newmark HQ and ensure our employees feel supported, energized, and inspired each day. This role is onsite and central to bringing our culture to life.

As Workspace Experience Manager, youll be the go-to person for all things hospitalitybalancing operational excellence with thoughtful, hospitality-driven touches that make the workplace feel seamless and special.

Job Description:

We are seeking an entrepreneurial and forward-thinking General Manager to lead our Workclubs in Miami. As the General Manager, you will be instrumental and ultimately responsible for shaping the Workclub experience, driving community engagement, building scalable operations and ensuring the overall success of our flexible workspace model.

The General Manager role is perfect for a candidate looking for an exciting level of ownership to develop a product that challenges the industry norms whilst leading the team towards a commercially successful model to scale. If you are a strategic leader passionate about creating a dynamic and collaborative Workclub experience, we invite you to join Knotel and be a key player in shaping the future of flexible workspaces. Apply now and contribute to the evolution of work at Knotel!

Essential Job Duties:

1. Workclub Experience:

• Develop and execute strategies to enhance the Workclub experience, fostering a vibrant and collaborative community that is at the forefront of the future of work conversation
• Implement innovative programming and events to engage members and promote networking and drive employee engagement for our members

2. Member Relations:

• Build strong relationships with Workclub members, understanding their needs and ensuring a positive and productive experience.
• Work with the account manager on gathering feedback and strategically developing the product
• Address member inquiries, concerns, and requests promptly and effectively.

3. Revenue Growth:

• Ultimately responsible for the P&L of the buildings, creating quarterly strategies to hit both revenue and profitability goals.
• Report monthly on the financial performance of the Workclub
• Ownership and accountability to lead the business development team in delivery of the Membership revenue goals
• Support the event programming in the building by tuning into hyper local and relevant content about the surrounding area to bring in additional revenue.
• Identify and pursue opportunities to drive revenue within the Workclub model.
• Collaborate with the sales and marketing teams to attract new members and expand the Workclub community.

4. Operational Leadership:

• Oversee day-to-day operations of the Workclubs, ensuring seamless functionality and an inviting atmosphere.
• Implement and optimize operational processes to improve efficiency.
• Develop systems and software that elevate the member's experience

5. Team Leadership:

• Lead and inspire a dynamic team dedicated to delivering exceptional service across hospitality, operations, events, business development, account management and programing
• Foster a culture of collaboration, innovation, ownership and member-centric focus.

6. Quality Control:

• Ensure the Workclub locations maintain a high standard of aesthetics, cleanliness, and functionality.
• Monitor and optimize space utilization to meet the evolving needs of the community.
• Manage the needs of the space for both the Workclub and the external events business lines

7. Community Engagement:

• Develop and execute strategies to enhance community engagement, both within and outside of Workclub locations
• Establish partnerships and collaborations to strengthen the Workclub network and product offering

Skills, Education and Experience:

• Bachelor's degree in business, Hospitality Management, or a related fi eld.
• Proven experience in a leadership role within the hospitality, co-working, or related industries, having P&L responsibility
• Entrepreneurial mindset with a track record of driving business and product growth and development
• Exceptional interpersonal and communication skills.
• Ability to adapt to a dynamic and evolving work environment.
• Demonstrated leadership and team management capabilities
• May perform other duties as assigned

Working Conditions: Normal working conditions with the absence of disagreeable elements

Note: The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified.

Newmark is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.