Customer Service Representative

Job Title: Customer Service Representative Location: Tampa, FL Industry: Real Estate / Property Management Pay: $19 – $23/hour (based on experience) Benefits: This position is eligible for medical, dental, vision, and 401(k).  3+ month contract position About Our Client: Addison Group is partnering with a growing property management organization that prides itself on providing exceptional service to its residents. With a strong team-oriented culture and opportunities for internal growth, this is a great opportunity for individuals looking to make an impact in a dynamic, customer-centric environment. Job Description: We are hiring a Customer Service Representatives to join our client’s team in a fast-paced, high-volume environment. This role is fully onsite and involves daily communication with residents regarding property needs, lease details, and account matters. The right candidate is highly organized, self-sufficient, and thrives in a professional, service-focused setting. Key Responsibilities: Provide outstanding customer service to current and prospective residents Answer a high volume of phone calls and follow up on email inquiries Support walk-in residents with account questions or service requests Coordinate updates to resident accounts Process rent payments and communicate with housing authorities as needed Follow up on damage claims, late payments, and HOA violations Collaborate with internal teams to maintain quality control and service consistency Utilize internal systems to track and resolve resident issues Qualifications: ~ High school diploma or GED required ~1–2 years of customer service experience, preferably in property management or real estate ~ Tech-savvy with working knowledge of Microsoft Outlook; experience with Yardi or Salesforce is a plus ~ Strong communication and interpersonal skills ~ Ability to remain calm and professional when handling escalated or sensitive situations ~ Self-starter with a positive, team-oriented attitude Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request. #AdminNational