Key Account Specialist - Water Meter Testing (East Coast Territory)

COMPENSATION & BENEFITS:
Our client offers a competitive $70k-$100k+ Base (Negotiable/Flexible DOE) + 20% Bonus, full comprehensive health benefits, etc.

COMPANY OVERVIEW: Our client has ~40 years of experience as an innovator in water meter testing/technology services industry. They are the pioneers behind a patented product for water meter testing and proprietary software solutions.

JOB SUMMARY: (East Coast Territory) Candidates will work remotely and travel ~50% to East Coast clients.

The Key Account Specialist supports and manages key customer relationships to drive retention, growth, and long-term success. This role partners closely with sales leadership and internal teams to understand customer needs, deliver tailored solutions, and ensure a seamless customer experience. The Key Account Specialist plays a key role in supporting revenue growth and maximizing the value of key accounts.

CORE RESPONSIBILITIES:

Key Account Management – Existing Accounts

• Support Executive Sales Leadership in executing the Key Account Management (KAM) program

• Assist with customer retention strategies, renewals, invoicing, and account administration

• Monitor customer satisfaction and collect feedback to improve retention

• Coordinate all key account communications, including meetings and conference calls

• Participate in face-to-face meetings with key accounts as defined by the KAM program

• Support sales presentations by preparing quotes, proposals, presentations, and product materials

• Assist with account strategy development, competitor analysis, and upsell identification

• Support sales leads in meeting key account objectives and quotas

• Assist with coordination of TAB-related activities

• Maintain proficiency in strategic selling milestones and discovery processes

• Perform other duties as assigned

Key Account Management – New Accounts

• Support Executive Sales Leadership with new customer acquisition strategies

• Assist with sales presentations, proposals, and account analysis

• Coordinate communications and activities for assigned new key accounts

SKILLS & TECHNICAL KNOWLEDGE

• Proficiency in strategic selling methodologies and Salesforce opportunity management

• Strong understanding of product technology, applications, and system configurations

CORE COMPETENCIES

• Self-motivated with strong initiative

• Highly organized with strong time and priority management skills

• Analytical thinker with creative problem-solving ability

• Ability to adapt quickly to changing business needs

• Working knowledge of water metrology, AWWA standards (including M6), and water meter testing preferred

• Understanding of strategic selling principles and terminology

MINIMUM QUALIFICATIONS

• Bachelor’s degree in Marketing, Engineering, Business Administration, or equivalent

• 3+ years of experience in sales or account management with a proven track record

• 2–5 years of technical experience in related applications

• Experience in the water industry preferred

• Proficiency in MS Office, Salesforce, and Asana

• Valid driver’s license required

• Ability to travel up to 50%

WORK ENVIRONMENT & PHYSICAL REQUIREMENTS

• Frequent exposure to outdoor conditions and moving mechanical parts

• Occasional exposure to wet/humid conditions, fumes, or airborne particles

• Ability to stand, walk, sit, climb, bend, and lift up to 15 pounds

• Extensive travel may involve varied work environments

ADDITIONAL REQUIREMENTS

• Ability to work overtime or alternative schedules as needed

• Ability to operate a computer and related software

• Must be able to speak, read, and write English

EQUAL OPPORTUNITY STATEMENT

Our client is an Equal Opportunity Employer and is committed to fostering a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Our client complies with all applicable employment and immigration laws.