Hospice Scheduling Coordinator (Must be a CNA)

The Hospice Aide Coordinator plays a key administrative and coordination role in supporting the hospice team, patients, and families. This position is responsible for managing aide scheduling, ensuring appropriate staffing coverage, maintaining supply systems, supporting interdisciplinary communication, and assisting with documentation and workflow needs. The Hospice Aide Coordinator provides hands-on support in alignment with the Plan of Care, assists with basic patient care activities, and helps ensure continuity of services when needed. With a strong focus on organization, communication, and customer service, the Hospice Aide Coordinator helps maintain efficient operations and high-quality supportive care throughout the hospice journey.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Schedule aides using the MatrixCare EMR system to ensure adequate coverage and timely patient visits.

• Monitor staffing needs, coordinate coverage for callouts, vacations, and census changes, and escalate concerns to leadership as appropriate.

• Ensure team supplies are ordered and maintained for the Hospice clinical team, including ordering, tracking, inventory control, and distribution.

• Perform general administrative tasks such as filing, data entry, report generation, and communication follow-up.

• Support communication flow among nurses, aides, caregivers, volunteers, and the interdisciplinary team.

• Provide excellent customer service, responding promptly to patient, family, and team inquiries and maintaining a professional, supportive approach.

• Provide personal care and assist with activities of daily living (ADLs) per the Plan of Care when coverage gaps or urgent needs arise.

• Assist with maintaining a safe environment, including support with ambulation, transfers, and positioning.

• Perform range of motion (ROM) exercises or comfort-focused tasks under the direction of the nurse.

• Prepare light snacks or nutritional support for patients as assigned.

• Observe, record, and report changes in patient condition to the supervising nurse.

• Provide basic caregiver education, such as safe turning, bedding changes, or transfer techniques.

• Participate in on-call rotation as scheduled for urgent scheduling issues or limited patient support needs.

• Complete annual educational requirements.

• Perform all other duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position does not have any supervisory responsibilities.

QUALIFICATIONS EDUCATION and/or EXPERIENCE

To perform this job successfully, an individual must be able to perform each primary function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Licensed C.N.A. with at least one year of Hospice experience.

LANGUAGE SKILLS

Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts and to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

• Valid State of Florida C.N.A License

• Valid CPR certification

• Valid driver's license

• Valid automobile insurance

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

This position requires a background screening through the Care Provider Background Screening Clearinghouse. For information on the requirements, please visit the Clearinghouse Education and Awareness website at