Assistant General Manager, Residences

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OUR PURPOSE AND CULTURE

We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.

THE TEAM

The global Rosewood Residences team focuses on delivering distinctive, service led branded residential experiences that enrich everyday living and foster meaningful connections between people and place. The team supports residential developments across pre-opening, stabilization, and ongoing operations, contributing to culture activation, operational excellence, and long term community success.

This role collaborates closely with on site residential leaders, global operations partners, and Talent & Culture colleagues to ensure consistent application of Rosewood’s values, service philosophy, and people practices across standalone residential projects.

YOUR ROLE

The Assistant General Manager – Residences contributes to the success of Rosewood Hotel Group by leading the day-to-day operations within standalone branded residential communities. This role plays a pivotal part in embedding Rosewood’s purpose, values, and Relationship Hospitality philosophy across all aspects of the residential experience—ensuring service excellence, operational consistency, and a highly personalized environment for homeowners.

The position supports key residential initiatives related to pre-opening, team build-out, stabilization, and ongoing operations. Through close partnership with the General Manager, homeowners, and corporate teams, the role strengthens service delivery, team performance, community engagement, and governance—directly supporting exceptional resident experiences and the long-term success of the asset.

HOW YOU’LL MAKE THE PLACE

• Embed Rosewood’s philosophy, values, and Relationship Hospitality across all aspects of residential operations and daily service delivery
• Support the onboarding, training, and integration of residential teams to ensure alignment with service standards and brand expectations
• Partner with Talent & Culture to support performance management, team engagement, and leadership effectiveness across departments
• Collaborate with operational leaders to strengthen service quality, team performance, and cultural consistency during pre-opening, stabilization, and ongoing operations
• Oversee day-to-day operational coordination across departments, ensuring efficient execution and a seamless residential experience
• Support payroll, scheduling, and workforce planning processes in coordination with Finance and Talent & Culture
• Ensure operations are aligned with local regulations, governance requirements, and Rosewood standards, escalating risks where appropriate
• Reinforce the consistent application of policies, procedures, and service standards to support a compliant, structured, and high-performing environment

SKILLS and EXPERIENCE

• Experience supporting pre-openings, complex operational set-ups, or luxury hospitality and residential environments
• Strong understanding of luxury service standards and brand-led, high-touch service cultures
• Proven ability to lead teams, coach leaders, and build trusted relationships across diverse stakeholder groups
• Solid operational knowledge across residential functions, including service delivery, financial coordination, and team management
• Ability to operate effectively in fast-paced, project-based, and multi-stakeholder environments
• Bachelor’s degree preferred, or equivalent professional experience in hospitality, residential operations, or related field

COMPETENCIES

• C onnection – Builds and sustains trusted relationships with homeowners, colleagues, and stakeholders. Fosters a collaborative environment grounded in respect, inclusion, and shared success, while strengthening community engagement within the residential setting.
• Guest Centricity – Champions a high-touch, personalized residential experience, ensuring service standards consistently meet and exceed homeowner expectations. Anticipates needs and drives execution to deliver seamless, detail-oriented service aligned with brand standards.
• Influencing – Communicates with clarity and confidence across diverse audiences, including homeowners, boards, and corporate partners. Builds alignment, gains commitment, and navigates complex conversations with professionalism and credibility.
• Integrity – Acts with discretion and sound judgment, upholding company values, governance structures, and confidentiality standards. Ensures decisions and actions reflect both brand expectations and the trust placed by homeowners and stakeholders.
• Drive – Demonstrates accountability and ownership in delivering operational excellence. Approaches challenges with urgency and resilience, consistently driving results and elevating the overall residential experience.
• Adaptability – Navigates evolving operational needs, homeowner expectations, and business priorities with agility. Embraces change, identifies opportunities for improvement, and implements solutions that enhance performance and experience.
• Initiative – Takes proactive ownership of operational decisions and challenges. Anticipates issues, acts decisively, and drives solutions with a strong sense of responsibility and accountability.
• Strategic Thinking – Understands the broader residential and business context, aligning day-to-day operations with long-term asset value, brand positioning, and community success. Translates strategy into clear, actionable priorities.
• Business Acumen – Demonstrates financial and operational awareness, supporting budget management, cost control, and value creation. Makes informed decisions that balance service excellence with sustainable business performance.
• People Leadership –Leads and inspires teams to deliver exceptional service, setting clear expectations and fostering accountability. Coaches and develops team members while building a strong, engaged, and high-performing operational culture.