MS Teams Collaboration SME
Kforce has a client seeking a MS Teams Collaboration SME in Miami, FL (Florida). Summary: We are seeking a Microsoft Teams Collaboration SME with expertise in Teams Rooms, Teams Phone, and enterprise collaboration technologies. This individual will lead deployments, migrations, administration, and support of Microsoft Teams-based communication and conferencing solutions. Responsibilities:
- Serve as the SME for Microsoft Teams Rooms and Teams Phone
- Design, deploy, and support Teams Rooms across conference rooms and meeting spaces
- Configure and manage Teams Phone, Direct Routing, Calling Plans, and Operator Connect
- Lead migrations from legacy voice and conferencing platforms to Microsoft Teams
- Deploy and support Teams-certified hardware including Logitech, Poly, Crestron, Lenovo, Neat, Yealink, and Cisco
- Troubleshoot complex voice, conferencing, AV, and collaboration issues
- Monitor service health, system performance, and user adoption
- Partner with infrastructure, network, and security teams to ensure reliable collaboration services
- Create technical documentation, standards, and operational procedures
- Provide technical leadership and collaboration best practices
- 5+ years supporting Microsoft collaboration platforms
- 3+ years of hands-on experience with Teams Phone and Teams Rooms administration
- Experience with SIP telephony, voice migrations, and telephony modernization projects
- Experience managing Teams Room devices and AV technologies
- Working knowledge of DNS, DHCP, QoS, TCP/IP, VPNs, and firewalls
- Strong troubleshooting, communication, and stakeholder management skills
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