Customer Service Representative - Gyno Oncology - The Sanctuary Outpatient Center

Location: The Sanctuary - Regional Cancer Center -8931 Colonial Center Drive Fort Myers FL 33905

Department: HOD GYN Oncology

Work Type: Full Time

Shift: Shift 1/ 8:00am to 5:00pm

Minimum to Midpoint Pay Rate: $20.00 - $23.50 / hour

Summary

🏥💗 Now Hiring: Customer Service Representative GYN Oncology 💗🏥
📍 Location: The Sanctuary Regional Cancer Center
8931 Colonial Center Drive | Fort Myers, FL 33905
🏢 Department: HOD GYN Oncology
🕗 Schedule: Full Time | Monday Friday | 8:00 AM 5:00 PM

💖 Make a Meaningful DifferenceEvery Single Day. 💖

Are you a compassionate, patient-focused professional who thrives in a high-touch, service-driven environment? Join our GYN Oncology team at The Sanctuary Regional Cancer Center, where empathy, excellence, and teamwork come together to support women through some of their most important health journeys. 🌸🩺

This is more than a front desk role its an opportunity to be a steady, reassuring presence for patients navigating oncology care.

🌟 What Youll Do:

📋 Welcome and register patients with warmth and professionalism
📞 Answer phones and assist with scheduling appointments
💳 Verify insurance and collect co-pays
🗂 Ensure accurate patient information and documentation
🤝 Collaborate closely with clinical and administrative teams
💬 Provide exceptional service in a sensitive, specialty-care environment

💡 What Were Looking For:

Strong communication and interpersonal skills
Ability to handle emotional conversations with empathy 💕
Detail-oriented and organized
Comfortable in a fast-paced medical setting
Team player with a positive, supportive attitude

💼 Why This Role Matters:

In GYN Oncology, patients often need more than just administrative supportthey need kindness, clarity, and confidence in the process. Your smile 😊, your calm voice 📞, and your attention to detail 📑 truly make a difference.

If youre ready to combine customer service excellence with compassionate cancer care support , wed love to meet you.

💗 Apply today and be part of something meaningful. 🩺

The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing and maintenance of medical records. Depending on the specific Practice/Department needs, this position may be required to manage the business services for workers compensation, commercial carriers, employee health and corporate accounts. Late hours, holidays and weekends may be required. Other duties as assigned thbye Manager/Supervisor of the department.

Requirements

Education: High School Diploma or GED Required.

Experience: Less than 1 Year Clerical/Administrative required. Insurance/Customer Service preferred.

Certification: BLS (Basic Life Support) certification required in Employee Health and may also be required at other locations within 90 days of hire.

License: N/A

Other: Requires excellent communication and interpersonal skills, IT/computer proficient, basic math, knowledge of insurance verification and medical billing helpful.

US:FL:Fort Myers