Parts and Service Coordinator
As a full-time Parts/Service Department/ Customer Service Associate you will use your exceptional communication and customer service skills to support the Branch's Parts and Service Department.
Responsibilities will include, but are not limited to:
- Greeting customers in person or over the phone to identify their needs.
- Scheduling Service Calls
- Routing Road Technicians
- Working closely with the Service Technicians to ensure timely turnaround for internal jobs & external jobs
- Providing price quotes via the phone or e-mail
- Following up with customers
- Collecting payments
- Assist with Parts bill entry
- Create Shopwork Orders for in shop services
- Create new accounts requesting service
- Must develop and maintain excellent product knowledge
- Will be responsible for the highest level of customer service for internal and external customers, company-wide.
- Maintaining a clean work area
To be successful in this role, our ideal employees typically have:
- Professional personal appearance
- Strong communication and multitasking skills
- High level work ethic
- Excellent verbal and written communication skills
- Basic mechanical knowledge a plus
- Minimum High School Diploma
- Working knowledge of Microsoft Office and Quickbooks
- "Can-do" attitude, willing to roll up their sleeves and do what it takes to get the job done
- Excellent Multitasking ability
- Previous sales and/or retail customer service experience is a plus
Job Type: Full-time
Pay: $17.00 - $20.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Experience:
- Customer service: 2 years (Preferred)
Work Location: In person
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