Customer Success Manager

Customer Success Manager
Watson Realty Corp. (Remote) Full-Time/Part-Time
$25 - $40/Hour

We are seeking an experienced, self-motivated and highly qualified Customer Success Manager with a proven track record of client retention and client satisfaction. The role is expected to proactively establish and cultivate relationships acting as a strategic advisor to assigned clients. This role is pivotal in driving company growth through the development and maintenance of key client relationships, client retention, and ensuring overall client satisfaction.

RESPONSIBILITIES:

Client Retention: Proven ability to successfully renew and retain clients, demonstrating the value of our services.
Client Communications: Proactively and urgently manage and facilitate all client communications, ensuring a seamless and professional experience related to client inquiries, client contractual deliverables/deadlines, and/or other client or Watson-client communication needs.
Client Management: Work well within a matrixed organization, leading client engagement activities for assigned clients, including communication, people mapping to extend depth and breadth of client engagement, and establishing yourself as the client's trusted advisor that lends to retention and growth of client. This includes translating client to Watson and vice versa.
Presentation skills: ability to present to various client audiences and internally with appropriate acumen, poise and professionalism
Data Insights: Utilize data analysis to provide valuable insights to clients, helping them make informed decisions about their pharmacy benefits that increase the value and likelihood of retention with Watson.
Client Communications: Coordinate all client communications, ensuring a seamless and professional experience.
PBM Relationships: Manage ongoing relationships with Pharmacy Benefit Managers (PBMs) to facilitate client deliverables and meet their needs effectively.
Operational functions: Identify opportunities to reduce complexity through simplification, standardization, automation, and streamlined operations both internally and with client engagement. Execute and contribute to the ongoing development of client onboarding processes and client management workflows.
Client On-boarding: From Sales hand off through implementation, business award, and renewal phases, represent client internally as the voice of the customer and represent Watson to client.
Product Development: Collaborate with supervisors on ongoing product development, process improvements, and adaptations in response to client requirements.
Industry Understanding: Come with or quickly grasp the business issues and data challenges within the industry and the client's organization.
Upselling: Recognize and present opportunities to upsell Watson solutions to existing clients.

Recommended Skills:

Agenda Development
Automation
Customer Communications Management
Data Analysis
Hardworking
Dedicated Leadership
Employment Type: Full-Time
Salary: $ 25.00 40.00 Per Hour