PM Manager on Duty

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About the Courtyard by Marriott Orlando Downtown :

The Courtyard Orlando Downtown is an urban, energetic and inspire hotel with a metropolitan flare. Located in the heart of The City Beautiful, North Quarter/Downtown Orlando business district, provides the ideal accommodation for business and leisure travelers. The 6 story, 200 guestroom property has 3400 square feet of flexible meeting and an on-site Restaurant Bistro, featuring American cuisine and Starbucks beverages. Minutes away to downtown business, cultural and social venues such as Camping World, Amway Center, Orlando Museum, and much more.

Owned and operated by Turnberry, the Courtyard by Marriott Orlando Downtown is located at 730 N. Magnolia Avenue, Orlando, FL. To learn more, visit the official Courtyard by Marriott Orlando Downtown website at or follow the hotel on social media via Facebook, Instagram and Twitter.

Thrive with our comprehensive Benefits Package-featuring Medical, Dental and Eye Care, 401K Plans, Short- and Long-Term Disability, International Travel Perks, Weekly Pay, Free-Parking, Team Member Recognition Events, Outings and much more! Most benefits are available after 30 days of fulltime employment.

Turnberry has a Substance Abuse Policy and is an Equal Opportunity Employer.

The PM Manager on Duty (MOD) plays a crucial role in maintaining the efficient functioning of the hotel during the PM shift. Responsible for Managing the PM Shift in relation to all the departments in the hotel including, but not limited to Guest Service, Food & Beverage, Housekeeping and Engineering.

Examples of Duties (includes but is not limited to the following):

• Direct and manage property operations providing guidance during the evening shift, including but limited to Guest Service, Food & Beverage, Housekeeping and Engineering, to assure optimum performance and continual improvement.
• Direct and supervise hotel staff to ensure high guest satisfaction in all services provided.
• Assist in training and managing both front-of-house and heart-of-house teams.
• Oversee banquet functions and ensure smooth execution.
• Monitor daily cash transactions and ensure accuracy.
• Collaborate with the Food & Beverage Manager to supervise daily operations at The Bistro.
• Handle complaints, settle disputes, and resolve grievance and conflicts.
• Perform additional duties and projects as assigned

Position Requirements:

• Ability to speak, read, write, and understand English
• Professional demeanor appropriate for a luxury environment
• Three (3) years of hotel operations experience, preferred
• Proficiency in computer skills, including Microsoft Office and PMS, i.e. FOSSE

Education:

• High school diploma or GED; 3 years of experience in hospitality, hotel management or related professional area, OR

OR

• 2-year degree from an accredited university in Hospitality Management or business related major; 2 years of experience in the security/loss prevention or related professional area