Account Manager - Landscape Services

We are seeking a results-driven Account Manager to serve as the primary point of contact for a portfolio of landscape maintenance clients. This role is responsible for client retention, customer satisfaction, portfolio profitability, and sales growth, while working closely with Operations to deliver exceptional service.

The ideal candidate is highly organized, proactive, relationship-focused, and comfortable balancing client management, sales, budgeting, and operational coordination in a fast-paced environment.

Key Responsibilities

Client Relationship & Retention

• Maintain a 95% client retention rate through proactive communication and service excellence

• Lead contract renewals, including pricing reviews, renewal strategy, and value-based discussions

• Identify and capitalize on upsell opportunitie s (enhancements, irrigation, pruning, fertilization, pest control)

• Build strong relationships with Property Managers and Board Members

• Conduct regular site walks and performance reviews with clients

Customer Service & Quality Control

• Serve as the primary client contact for all assigned properties

• Respond promptly to client requests, issues, and concerns

• Conduct regular property inspections to ensure quality, safety, and curb appeal

• Coordinate punch lists and corrective actions with Operations

• Proactively anticipate client needs and communicate service schedules

Portfolio Profitability & Budget Management

• Manage budgets, job costing, and gross margin targets for assigned accounts

• Review budget-to-actual reports and address variances promptly

• Adjust budgets based on site conditions, lessons learned, and market changes

• Support long-term lifecycle planning for landscape, irrigation, turf, and tree health

Sales & Property Enhancements

• Sell and manage enhancement projects from proposal through completion

• Achieve a minimum 35% upsell target against contract volume

• Prepare estimates, proposals, and presentations for new and existing clients

• Assist with new account sales and route density growth

Scheduling & Operations Coordination

• Develop maintenance schedules and annual service calendars for each property

• Coordinate labor, equipment, and materials with Operations

• Work closely with Operations Supervisors to ensure service execution and efficiency

• Support irrigation, fertilization, and pest control scheduling

Safety & Compliance

• Enforce company safety policies and promote a strong safety culture

• Ensure job site and equipment safety compliance

Administrative & Reporting

• Oversee accurate time entry, material tracking, and reporting

• Ensure extra work is documented and billed in a timely manner

• Maintain clear communication with office staff regarding job status and changes

Leadership & Team Development

• Support training, development, and performance management of assigned teams

• Assist Operations with production efficiency and problem-solving

• Foster collaboration, accountability, and continuous improvement

Qualifications & Skills

• Proven experience in account management, sales, or operations (landscape or service industry preferred)

• Strong client relationship and communication skills

• Ability to manage multiple priorities in a fast-paced environment

• Financial acumen with budgeting, job costing, and margin management

• Highly proficient with Microsoft Excel, Word, email, and CRM/operations software (Aspire preferred)

• Strong organizational, planning, and problem-solving skills

• Professional demeanor with the ability to handle difficult situations calmly

• Team-oriented with a hands-on, “roll-up-your-sleeves” attitude