Physician Practice RCM Account Manager

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Qualifications

. Bachelor's degree in a related field and/or the equivalent combination of training, education, and experience, required

. 5-7 Years Medical Revenue Cycle Management (RCM) experience required with a consistent track record of achieving metrics

. 2-4 years of supervisory experience with the ability to successfully resolve a variety of issues

. Previous cash management or bookkeeping experience required

. Knowledge of clinical workflow

. Expert in Microsoft Office Products, including Word and Excel

Responsibilities

. Act as a liaison between the Customers (Physician Practices / Hospitals) and global teams to manage the daily Revenue Cycle activities

. Provide periodic reporting to customers

. Meet with customer regularly to review progress and problem resolution

. Make sure the customer expectations are in line with the services agreement

. Communicate with the practices about Compliance, Quality Metrics, Quality Measures, Workflow changes and EHR implementation/process

. Provide upper management with revenue cycle status including reports, metrics, and presentations

. Ensure maximization of cash flow while improving customer relations

. Responsible for review and management of KPI's for clients and overall goals

. Manage charges and payment posting, credit resolution and cash balancing for multiple practices

. Analyzes claims, utilization, and medical cost data

. Develops strategic, cost effective programs, and makes system or network changes to enhance processes and increase revenue

. Monitors aged accounts and verifies appropriate collections procedures are being followed

. Manages revenue cycle projects at the Practice level, such as audits

. Serve as a liaison to the RCM and HIT teams to onboard new customers

. Develops, monitors, and assesses business metrics to refine processes and improve efficiencies

. Establishes internal goals and identifies external benchmarks

. Responsible for assessing performance, recommending salary changes, and progressive discipline

. Contributor in hiring and interview process

. Account for internal control responsibilities in line with the organization's objectives

. Ability to handle Protected Health Information in a manner consistent with the Health Insurance Portability and Accountability Act (HIPAA)

. Perform other Account management duties as requested or assigned

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 5 years

Schedule:

• Monday to Friday

Travel requirement:

• Up to 25% travel

Experience:

• Physician Practice: 3 years (Required)
• Revenue Cycle Management: 5 years (Required)

Work Location: Remote