Operations Manager

Job Description

Job Description

The Moscoso Group is hiring an Operations Manager to lead and build the operational foundation of our growing real estate business.

This is not an Executive Assistant role, a coordinator role, or a support-only position. This is an operational ownership role .

We are a high-producing, family-operated real estate team with deep community roots and a clear vision for growth. Our leadership brings vision, urgency, sales, and growth. This role brings structure, accountability, process discipline, technology adoption, and calm operational stability.

If you are a calm, systems-driven operator who wants real ownership and is excited to help build the operational foundation of a growing real estate business, we’d love to hear from you.

The right person will lead the administrative side of the business, build and protect systems, hold team members accountable to standards, improve how we use technology and AI, and remove leadership from day-to-day operational bottlenecks.

We are looking for someone who can step into a growing business where not everything is fully built yet, take ownership, and improve or create the systems, tools, and processes that allow the company to scale responsibly.

This is a full-time, in-office role based in Pembroke Pines.

Benefits

• Benefits: Medical, Dental, Vision & PTO
• Growth-oriented, high-accountability team environment
• Real ownership over operations, systems, technology implementation, and process improvement

This Role Is For You If

You are a systems-minded operator who:

• Takes ownership without waiting to be told what to do
• Builds workflows, checklists, SOPs, and repeatable processes
• Communicates directly, clearly, and professionally
• Leads administrative team members with maturity, consistency, and follow-through
• Holds people accountable to agreed-upon standards
• Can respectfully challenge leadership when speed, exceptions, or unclear decisions threaten the system
• Brings structure to ambiguity and calm to a fast-moving environment
• Protects culture without avoiding hard conversations
• Moves from planning into execution and ensures systems are actually adopted
• Is motivated to learn and implement AI, automation, CRM, and technology tools that make the business more efficient, scalable, and accountable
• Wants to build something long-term

$70,000 - $90,000 yearly

• Own the day-to-day operations of the business and ensure work moves forward without unnecessary leadership involvement
• Lead the administrative team with clear expectations, follow-through, and accountability
• Build, document, and improve SOPs, workflows, checklists, and internal systems
• Create clarity around ownership, deadlines, priorities, and operational standards
• Identify bottlenecks, gaps, and inefficiencies, then recommend and implement practical solutions
• Manage onboarding systems for new agents and administrative team members, including 30/60/90-day expectations
• Improve CRM discipline, data accuracy, reporting, dashboards, and follow-up systems
• Evaluate and help implement AI, automation, and technology tools that improve efficiency and scale
• Ensure new systems are adopted by the team through training, documentation, and consistent inspection
• Escalate issues with clear facts, options, and recommendations when leadership input is needed

Required

• Proven experience in operations, project management, office management, business management, or a similar leadership role
• Experience building or improving systems, SOPs, workflows, checklists, or internal processes
• Experience leading people, vendors, departments, or cross-functional workflows
• Strong organizational skills and attention to detail
• Strong written and verbal communication skills
• Comfortable working in an office full-time in Pembroke Pines
• Comfortable holding people accountable to standards
• Comfortable working with strong personalities and fast-moving leadership
• Proficient with spreadsheets, CRM systems, project management tools, and office technology
• Comfortable learning new technology, AI tools, automation platforms, CRM systems, and workflow tools

Strongly Preferred

• Real estate operations, construction operations, logistics, project management, or another deadline-driven operational background
• Experience managing administrative teams
• Experience building onboarding or training systems
• Experience with reporting, dashboards, scorecards, or CRM discipline
• Experience implementing new software, automation, AI tools, CRM improvements, or operational technology across a team
• Bilingual English/Spanish
• Bachelor’s degree in Business, Operations, Management, Marketing, or a related field preferred, but not required, with strong relevant experience

At Moscoso Real Estate Group, we’ve proudly served our community since 1993 as a family-operated, award-winning real estate team. We are a small, high-producing team entering a growth phase and building a more structured, high-quality operation around our Mission, Vision, and Values.

Our Mission: Improve your life’s journey through real estate.

Our Vision: To be the real estate company of choice by offering an unparalleled world-class experience.

Our Values are represented by D.R.E.A.M.S. :

• Dedication — We show up for each other, the mission, and the client experience.
• Resourcefulness — We solve problems, take ownership, and bring ideas forward.
• Excellence — We hold a high standard in the quality of our work.
• Authentic Accountability — We lead with honesty, transparency, and ownership.
• Mastery — We believe in continuous learning and improvement.
• Selfless — We put the team and mission ahead of ego.