Site Manager

Auto Spa Naples in Naples, FL is looking for a Site Manager to join our team and take a key role in our management team. Our ideal candidate is a self-starter, ambitious, hard-working and willing to learn and grow within our company. We are a family owned business and our work family and our customers our are number one priority.

A car wash site manager you will oversee daily operations to ensure quality service, maximize efficiency, and achieve business goals. The role involves a combination of team leadership, customer service, operational management, and basic administrative duties.

Typical responsibilities

• Operations management: Oversee all daily activities, including workflow, safety procedures, and service quality in wash and detailing areas.
• Team leadership: Assist in recruiting, hiring, training and managing staff of approximately 20 employees. Assist in creating schedules, provide coaching and feedback, and foster a positive work environment.
• Customer service: Build and maintain customer relationships, handle inquiries and complaints, damage claims and ensure a high level of customer satisfaction.
• Sales and marketing: Drive revenue growth by promoting wash packages, upselling services, and overseeing membership programs. There are numerous KPI's that we measure and you will be responsible for motivating your sales team to reach your monthly site goals
• Equipment maintenance: Perform or oversee regular maintenance working with our facilities manager to complete repairs of car wash equipment to minimize downtime and ensure optimal performance.
• Inventory management: Monitor inventory levels of chemicals and supplies,
• Facility maintenance: Maintain a clean, organized and safe environment for both customers and staff, including outdoor grounds and interior spaces.

Key qualifications and skills

• Experience: Proven management or supervisory experience, preferably within the car wash, automotive, retail, or hospitality industries.
• Leadership and communication: Strong interpersonal skills to effectively lead a team and interact with customers in a professional manner.
• Problem-solving: The ability to troubleshoot issues, resolve customer complaints, and address operational problems calmly and effectively.
• Technical aptitude: Knowledge of car wash equipment and a mechanical inclination to handle maintenance and minor repairs.
• Organizational skills: Strong time-management, multitasking, and organizational skills to manage a fast-paced environment.
• Computer literacy: Proficiency with our POS systems, scheduling software, and basic office applications.
• Physical requirements: The ability to stand for extended periods and work outdoors in varying weather conditions. Work 50 hour work weeks

Salary range and career outlook

There are three components to your compensation package as a Site Manager at Auto Spa Naples.

1. Base Salary based on experience starting at $65k per year and up
2. Site Manager Bonus Plan (SMBP) up to $24k per year based on hitting KPI's for your site
3. Tip compensation approximately $10k per year

Projected annual total compensation after one year up to $100k+

After one year of continuous employment you are eligible for two weeks of paid vacation

If this sound like a perfect fit for you and you would like to join the Auto Spa family, we would love to hear from you !!!

We are looking forward to reading your application, Thank you

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