Front Desk Associate

Job Description

Job Description

Are you passionate about helping others and providing excellent patient care? PanCare of Florida is looking for a friendly and detail-oriented Front Desk Associate to join our team. In this role, you will be the first point of contact for our patients, ensuring they feel welcomed and supported from the moment they walk through our doors. If you thrive in a fast-paced environment and have a knack for organization and communication, we encourage you to apply and make a difference in our community.

Responsibilities:

• Greet and check-in patients upon arrival with a warm, welcoming demeanor.
• Communicate effectively with corporate management, administrative personnel, and dental staff within all PanCare
• Check patients in and out through our EHR
• Answer phone calls, respond to inquiries, and schedule patient appointments efficiently.
• Verify and update patient information in the system, including insurance details and personal information.
• Manage and maintain patient appointment schedules, ensuring proper flow of patients and minimal wait times.
• Schedule patient appointments in accordance with daily provider quotas, ensuring efficient appointment management
• Balance the day sheet and manage cash, checks, and credit card receipts.
• Collect and process patient payments, including co-pays and outstanding balances.
• Assist in verifying patient eligibility for sliding scale fees, ensuring proper documentation.
• Ensure the waiting area is clean, organized, and stocked with necessary materials.
• Assist in managing patient records and ensure compliance with confidentiality and HIPAA regulations.
• Coordinate with the dental team to prepare patient appointments and maintain accurate files.
• Handle administrative tasks, including filing, faxing, and scanning documents as required.
• Assist with insurance verification and pre-authorizations.
• Provide excellent customer service by addressing patient concerns and questions in a timely manner.
• Attendance: Maintain regular and predictable attendance to support clinic operations
• Other duties as assigned.

Required Skills/Abilities:

• Communication Skills: Strong verbal and written communication skills to effectively interact with patients, staff, and external entities. Ability to answer phone calls, route inquiries, and communicate clearly across all levels of the organization.
• Customer Service: Exceptional interpersonal skills to provide a positive experience for patients, manage patient inquiries, and handle sensitive situations with professionalism and empathy.
• Organizational Skills: Ability to manage multiple tasks, such as scheduling appointments, maintaining patient records, and processing payments, while ensuring accuracy and efficiency.
• Attention to Detail: Strong focus on accuracy when handling patient charts, verifying eligibility, processing authorizations, and managing financial transactions.
• Time Management: Ability to prioritize tasks in a fast-paced, dynamic environment, ensuring that all duties are completed in a timely manner.
• Technology Proficiency: Proficiency in using electronic health records (EHR) systems, scheduling software, fax machines, and other office equipment. Familiarity with billing and appointment scheduling tools is a plus.
• Confidentiality and Privacy Awareness: Knowledge of HIPAA and patient confidentiality standards to ensure sensitive patient information is handled and shared appropriately.
• Problem-Solving Skills: Ability to identify issues or inefficiencies and find solutions, whether in scheduling, patient interaction, or handling operational challenges.
• Teamwork and Collaboration: Ability to work well with other clinic staff, administrative personnel, and dental teams to create a cohesive and effective work environment.
• Adaptability: Ability to adjust to changing priorities, processes, and patient needs, ensuring continued smooth clinic operations.
• Basic Financial Handling: Experience handling cash, checks, credit card transactions, and balancing day sheets accurately.
• Multitasking: Ability to manage multiple responsibilities simultaneously while maintaining high standards of service and accuracy.

Education/Experience:

• High School Diploma or GED; some college is preferred.
• Work requires a minimum of 6 months experience in responsible clinical/medical operations
• Customer Service: Proven experience in a customer service or patient-facing role, demonstrating excellent communication skills and a professional demeanor.

Physical Demands:

• Standing and Sitting: Ability to remain standing for extended periods during patient check-in/check-out processes or while assisting at the front desk, and to sit for extended periods while handling administrative tasks, such as scheduling appointments or processing records.
• Lifting and Carrying: Ability to lift up to 25 pounds, such as boxes of medical supplies, patient charts, or other materials required for clinic operations.
• Walking: Frequent walking between various areas of the clinic, such as patient waiting areas, clinical rooms, and administrative offices.
• Reaching: Ability to reach for files, office supplies, and equipment, both at ground level and above head height.
• Bending and Stooping: Ability to bend, stoop, and squat when filing records, managing equipment, or assisting with patient needs.
• Manual Dexterity: Use of hands and fingers for tasks such as data entry, filing documents, operating office equipment (phones, fax machines, computers), and handling patient records.
• Vision: Ability to see clearly for tasks such as reading medical records, processing forms, and entering data into computer systems.
• Hearing: Ability to hear patients, team members, and phone calls to ensure effective communication, including the ability to discern important details in conversations.

Join PanCare of Florida and be part of a dedicated team that is committed to delivering high-quality healthcare to our communities. We offer a supportive work environment, opportunities for professional growth, and the chance to make a real difference in the lives of our patients. If you're ready to take the next step in your career and contribute to our mission, we encourage you to apply today. Together, we can continue to improve patient outcomes and build healthier communities.

PanCare of Florida is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. We believe that diversity and inclusion are key to our success, and we welcome applications from individuals of all backgrounds and experiences.