Legal Intake Coordinator

The Mesothelioma Center at Asbestos.com is seeking a Legal Intake Coordinator to serve as the first point of contact for individuals and families navigating asbestos-related diseases. This role plays a critical part in connecting patients with appropriate resources by engaging early, building trust, and ensuring a seamless transition into patient advocacy support.

The ideal candidate brings a strong understanding of mesothelioma and related conditions, along with the ability to communicate clearly and compassionately. This role requires a resourceful professional who can engage sensitively with patients, assess needs, and help connect individuals to medical, legal, and financial support systems.

Key Responsibilities

• Make timely outbound call attempts to patient requests
• Engage with patients or family members to understand needs and provide relevant information
• Act as the first point of contact, thoroughly understanding patient needs, documenting exposure history, and identifying potential legal avenues
• Guide patients and families through the complexities of mesothelioma-related legal processes
• Connect patients with a vetted legal network, ensuring a seamless handoff and high standard of service
• Document call outcomes, track follow-ups, and maintain accurate, confidential records in Salesforce
• Serve as a compassionate and professional resource, addressing questions and concerns with sensitivity
• Partner with internal patient advocacy teams to ensure smooth transitions of qualified leads
• Act as a financial advocate by ensuring patient legal needs are supported across external partners and internal teams
• Maintain compliance with industry regulations and confidentiality standards
• Participate in ongoing training to stay current on patient needs and communication best practices
• Assist with email campaigns and communication efforts for patient advocacy initiatives
• Contribute to SEO efforts for doctor and patient advocate profiles
• Support webinar planning and execution
• Collaborate with medical experts and content teams to develop educational resources that simplify complex legal concepts
• Contribute to outreach efforts across email, webinars, social media, and LinkedIn

Qualifications

• 3+ years of experience in patient advocacy, healthcare intake, customer service, or a call center environment preferred
• Strong phone communication skills with the ability to build rapport quickly
• Empathetic, patient-focused approach with comfort handling sensitive health-related conversations
• Ability to work independently and collaborate using tools such as Google Meet and Slack
• Proficiency with CRM systems, Microsoft Office, and online communication platforms
• Strong organizational and problem-solving skills with the ability to prioritize effectively

Why This Role

• Direct impact at the earliest stage of a patient’s journey
• Mission-driven work centered on advocacy and support
• Exposure to evolving patient needs and outreach strategies
• Collaborative, purpose-driven team environment

If you are skilled in communication and driven to support individuals through complex and sensitive situations, apply to join a team focused on meaningful impact!