Customer Support

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DefenderShield® is the trusted worldwide leader in digital technology wellness & safety and holds the platinum standard in mobile device EMF radiation shielding technology.

Our mission is to improve digital wellness and reduce the harmful effects of technology with our range of EMF shielding solutions and resources. We pride ourselves on our receptive and knowledgeable customer service, as well as the vast amount of resources and scientifically-backed information available on our website.

DefenderShield has developed two new brands, Lightbody® Supplements (lightbodylabs.com) and Ultra Armor® Faraday Signal Blocking Bags (ultraarmor.com) for entry into new markets and is looking for individuals to join a rapidly expanding company with a start-up environment and extreme growth potential. You'll make an immediate impact as a member of a small team of entrepreneurial self-starters.

This is an in-office position at DefenderShield's headquarters located in North St. Petersburg, FL. You'll receive on the job paid training with peers and leaders, and as-needed on-going training to keep your knowledge up-to-date and to develop new skills. This position offers a rare opportunity for growth for a motivated, responsible and mature employee.

POSITION RESPONSIBILITIES

Customer Support at DefenderShield is our front-line source of communication and first point of contact with customers. You'll learn all the technical details of our products and technology, and use your knowledge to educate and assist customers. As the virtual "face" of the company it is important to create wonderful first impressions while building rapport and managing trusting relationships in all interactions.

• Learn and understand technical aspects of the technology, products, and brands
• Provide an exceptional customer experience while communicating via phone, email and chat through cloud-based customer service software, Amazon, and social media channels
• Develop repeat business through knowledge of products and services to build customer loyalty
• Provide expert and knowledgeable answers to questions about our technology, products, orders, pricing, and shipping
• Help clients navigate our website and place orders online
• Process returns and refunds
• Promptly communicate customer feedback and product suggestions to management
• Potential to attend trade shows/conferences locally and in other states

REQUIREMENTS FOR POSITION

• Quickly adapt to new technology and cloud-based software
• Ability to stay calm, level-headed and resilient, and to convey empathy as well as professionalism
• Ability to independently manage and resolve complex and/or escalated situations
• Excellent phone, chat, email, and interpersonal communication
• Time management, organization/attention to detail, and decision-making skills

Benefits

• Yearly raises and bonus opportunities
• Medical, Dental, and Vision Insurance
• PTO, Sick and WFH days
• Work remote on Fridays
• Closed on Holidays
• 401k with Employer Matching
• Short- and Long-Term Disability Insurance
• Life Insurance
• Dog-friendly environment
• Healthy St. Pete certified

Days & Hours

• Starting salary $17.50 - $18.50/hour, depending on experience
• Full-time, 8am-4pm, 40 hours/week
• Part-time or seasonal may have less than 40 hours/week
• Monday-Thursday in office, Friday remote

Salary - $17.50 - $18.50/hour

Job Type: Full-time

Pay: $17.50 - $18.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• Associate (Preferred)

Work Location: In person