Customer Service Manager - SUA

Job Description

Job Description

Customer Service Manager

APP Jet Center Stuart

We are seeking a dynamic and experienced Customer Service Manager to join our team. The ideal candidate will be passionate about delivering exceptional customer service, possess strong leadership skills, and thrive in a fast-paced environment. As a Customer Service Manager, you will be responsible for overseeing all aspects of customer service operations, ensuring efficiency, accuracy, and customer satisfaction.

Responsibilities:

Customer Service

• Supervise lobby area and phone communications to ensure quality service.
• Manage CSR schedules in collaboration with the General Manager (GM), covering desk when necessary.
• Assist customers and address issues during peak activity periods.

Customer Desk Coordination

• Coordinate customer handling during high operational periods.
• Monitor vehicle movements and manage issues promptly.
• Ensure effective communication between desk and ramp staff.
• Verify accuracy of data input and billing of ancillary services.

Invoice Monitoring

• Review invoices before forwarding to accounting.
• Monitor transient hangar invoicing and address issues promptly.
• Identify root causes of invoice errors and provide staff training as needed.
• Review invoice cancellations and implement corrective actions.

Services Accounts Receivables

• Review accounts receivable with GM weekly, addressing payment collection and account issues.
• Ensure proper setup of new accounts and communicate relevant information to staff.
• Address new client needs and update customer records accordingly.

Training

• Train new CSRs and assist in training new line techs on procedures and systems.
• Review training materials regularly to ensure compliance and effectiveness.

Qualifications:

• Proven experience in customer service management role.
• Strong leadership and communication skills.
• Ability to multitask and thrive in a fast-paced environment.
• Proficiency in Microsoft Office Suite and customer service software.

Benefits:

• Competitive salary
• Health insurance
• Retirement plan
• Paid time off
• Professional development opportunities

If you are a motivated individual with a passion for delivering exceptional customer service and leading a team to success, we encourage you to apply. Join us in shaping the future of our company and making a positive impact on our customers' experiences.